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Open nowPosted 21 hours agoWe saw it 7 min after it went up

Customer Care Representative

SGS4,597 open roles

Where
Ciudad de México, CDMX, Mexico
Work mode
On site
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Your applicationOpen nowCustomer Care RepresentativeSGS · Ciudad de México, CDMX, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SGS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. SGS postings stay open a median of 43 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 21 hours ago

SGS median: 43 days open

The posting

Descripción de la empresa

SGS es líder mundial en inspección, verificación y certificación. Está considerada como principal

referente mundial en calidad e integridad, contamos con más de 93.000 empleados y con una red de

más de 2.600 oficinas y laboratorios por todo el mundo.

Descripción del empleo

  • Recibir y gestionar el control de proyectos, contratos o servicios, fungiendo como principal punto de contacto con el cliente.
  • Colaborar con el equipo para contribuir al cumplimiento de los objetivos de revenue del sector.
  • Revisar órdenes de servicio conforme a la oferta comercial y atender consultas de primera línea relacionadas con el alcance del servicio.
  • Dar seguimiento a la documentación necesaria para el alta y/o modificación de clientes.
  • Definir los detalles operativos con el cliente y coordinar la logística con las áreas de inspección, laboratorio, auditorías y operaciones, según corresponda.
  • Mantener comunicación constante con el cliente sobre el progreso del servicio, resolviendo dudas y canalizando casos cuando sea necesario.
  • Coordinar con filiales la ejecución de servicios foráneos y asegurar el seguimiento oportuno de la entrega de reportes.
  • Gestionar, en conjunto con el área de compras, los procesos de subcontratación cuando aplique, así como el seguimiento y cumplimiento de los entregables.

Requisitos

  • Licenciatura, ingeniería, técnico o a fin en Administración de empresas (terminada, trunca o pasante preferentemente).
  • Conocimientos básicos en el área.
  • Mínimo 2 años de experiencia en posiciones similares
  • Inglés Avanzado (Indispensable)
  • Manejo de Software: Excel. B
  • Conocimiento básico de Sistemas de Gestión de calidad. B

Información adicional

  • Horario 08:00 a 17:30 hrs
  • Modalidad: 100% presencial
  • Lunes a viernes
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SGS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SGS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SGS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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