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Open nowPosted 2 days ago

Account Resolution Specialist

Shamrock Trading Corporation143 open roles

Where
Overland Park, KS, USA
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Your applicationOpen nowAccount Resolution SpecialistShamrock Trading Corporation · Overland Park, KS, USA

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

About the Role 

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business 

What You’ll Do 

Research open receivables on low and high volume accounts Work directly with customers via phone and email to help resolve past due invoices and invoice/credit issues Monitor customer account details for non-payments, delayed payments and other irregularities Work internally with Account Managers to resolve customer issues and concerns Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences. Support supervisors in escalated collection disputes Assist management with coaching and training of new and existing members of the team Answer incoming accounting phone calls Respond to general customer inquiries and requests. Generate account statements Manage and maintain numerous payment service portals Keeping accurate records and reporting on collection activity 

What You’ll Bring

Two to three years of experience in an administrative, billing or collections environment  Proficient general knowledge of accounting principles and accounts receivable   Proficient in Microsoft Office Products, especially Excel. High energy and ability to multi-task   Ability to work in a high volume, fast-paced environment.   Ability to effectively prioritize tasks and to manage time effectively   Problem solver with the ability to identify and create solutions   Requires ability to effectively interact and communicate with all levels of employees, managers, and customers through verbal and written communication.  Leadership or management experience preferred 

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