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Open nowPosted 2 days ago

Financial Resolution Specialist

Shamrock Trading Corporation143 open roles

Where
Overland Park, KS, USA
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Your applicationOpen nowFinancial Resolution SpecialistShamrock Trading Corporation · Overland Park, KS, USA

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

About the Role 

RTS Financial and Shamrock Trading Corporation are looking for a Financial Resolution Specialist to join the team. Ideal candidates must possess an outgoing, dynamic personality, strong attention to detail, and the ability to work successfully in a team environment. Candidates must demonstrate skills in customer service, product knowledge, quality focus, problem-solving, market knowledge, documentation, listening, phone communication, conflict resolution, data analysis, critical thinking, follow-up, and multitasking. 

What You’ll Do 

Manage relationships with debtors through various collection methods, using a phone-first approach supported by email communication and debtor portals. Serve as a primary point of contact for assigned debtors and build strong, productive relationships with external partners. Research lost, missing, or misapplied payments and assist with unapplied payment research. Build or repair relationships with challenging debtors to improve communication and payment performance. Partner closely with the Credit Department to help debtors improve their credit standing. Identify and communicate unusual or concerning payment trends to the Credit Department and appropriate leadership. Work collaboratively with debtors to develop effective solutions for resolving outstanding balances. Review open invoices for high-risk or concerning accounts and determine the appropriate path toward resolution. Contact debtors regarding missing documentation and promote the use of paperless billing when appropriate. Forward payment and remittance information to Accounting or the appropriate department. Assist with buyout account collections and correspondence. Review collection processes and procedures to identify opportunities for innovation, increased efficiency, and continuous improvement. Develop strategic relationships with external partners to improve communication, accelerate issue resolution, and support positive payment outcomes. Additional duties as assigned. 

What You’ll Bring 

Associates Degree or equivalent experience. Strong customer relations ability/experience with analytical and technical skills. Detail oriented and able to use critical thinking to determine the larger issue. Computer literate in Microsoft Office (advanced comfort in Excel is a plus), basic knowledge and understanding of PC applications. Data entry skills and experience. Effective verbal, written and interpersonal communication skills. Organizational and prioritization skills to meet deadlines and communicate results. Ability to work in a team environment and own projects individually.

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