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Open nowFirst seen 42 hours ago

Technical Support Engineer – (IoT & Smart Security | Mandarin Speaking)

Shanghai BSF354 open roles

Where
Manchester, United Kingdom, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support Engineer – (IoT & Smart Security | Mandarin Speaking)Shanghai BSF · Manchester, United Kingdom, Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Shanghai BSF's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 42 hours ago

The posting

Job brief

Are you a tech-savvy engineer who loves solving complex problems and working with cutting-edge IoT technology? Our client is a global innovator in smart physical security and IoT solutions, where seamless hardware-software integration is a core competitive advantage. They believe that high-standard technical support is a key differentiator in winning customer trust. To empower local sales teams and deliver reliable pre-sales and project support, they are recruiting a dedicated Technical Support Engineer based in the UK. In this role, you will design customized solutions, conduct compelling product demonstrations, and author professional technical documentation for high-profile B2B security projects. As a vital bridge between the local market and the global R&D center, fluency in both English and Mandarin is required.

What's in it for You?

  • Competitive salary and benefits package.
  • Hands-on experience with next-generation smart building and IoT technologies.
  • Continuous professional development and cross-cultural career growth opportunities. 

Responsibilities

  • Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
  • Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
  • Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
  • Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
  • Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.

Requirements

  • Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
  • Prior experience in testing or technical support roles is a plus.
  • Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
  • Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.
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