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Open nowPosted 176 days ago

Responsable SAV H/F

Shimano8 open roles

Where
St.-Laurent-Blangy, France
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Your applicationOpen nowResponsable SAV H/FShimano · St.-Laurent-Blangy, France

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Shimano's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Shimano postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 176 days ago

Shimano median: 3 days open

The posting

Introduction

SHIMANO France, filiale de SHIMANO Inc. Japon, spécialisée dans la distribution de pièces détachées et accessoires cycles et pêche, recherche un(e) RESPONSABLE SAV (H/F) dans la région Hauts-de-France (Arras) en CDI.

Rattaché au Responsable du Service Clients, vos missions consistent principalement à encadrer les collaborateurs du service et être l’interface entre Shimano Europe et nos clients.

The Challenge

Vos responsabilités :

Traitement des réparations, colis et prises en garanties :

  • Manager l’équipe SAV pour faire prendre en charge les prises de garantie et réparations de nos clients de A à Z (réception, tri, prestation, communication, réexpédition), en tenant compte des priorités établies par la société, en établissant l’organisation du service, en s’assurant du respect des process établis, et en s’assurant des conditions de traitement.
  • Prendre à sa charge le suivi des cas importants et ou litigieux de service après-vente, selon la procédure dédiée, en collaboration directe avec Shimano Europe
  • Participer activement aux réunions internes (Shimano France et Shimano Europe en langue anglaise) sur le suivi et l’évolution du fonctionnement du SAV

Traitement des appels et des réclamations clients :

  • S’assurer de la disponibilité des techniciens pour répondre au téléphone selon le planning à définir, faire consulter et traiter régulièrement les messages laissés sur la messagerie vocale et les courriels afin de fournir renseignements techniques, aide au dépannage, informations sur cas en court.
  • Rapporter et remonter les problèmes récurrents importants et en informer le responsable de service

Formations, événements, visites et déplacements :

  • Participer activement, pour votre équipe et pour vous, aux réunions commerciales et ou techniques, événements, formations et manifestations professionnelles selon les procédures et règles internes
  • Visiter, pour votre équipe et pour vous, les clients avec les commerciaux pour veiller au mieux sur les besoins du marché et de nos clients selon les instructions et directives du responsable.

Formation et profil :

  • De formation Bac + 3 et plus à orientation technique avec une expérience managériale impérative.
  • Vous êtes orienté clients, rigoureux, autonome, curieux de nature, savez communiquer avec les autres et capable de gérer de multiples informations quotidiennes
  • Vous maîtrisez le pack office (en particulier Excel) et êtes habitués à utiliser un ERP type SAP, un CRM type Salesforce.
  • Vous maîtrisez l’anglais (lu, écrit, parlé, minimum B2).
  • Idéalement, vous avez un goût prononcé pour les sports outdoor

What are we looking for?

Votre candidature sera à adresser (CV+ lettre de motivation) en français et en anglais sur notre site de recrutement jobsatshimano-eu.com sous la référence 2025-SAV-02.

What do we have to offer?

Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.

How to get in touch!

If you have any questions regarding this vacancy please get in touch with:

[email protected]

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