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Open nowFirst seen 5 days ago

Mandarin-speaking Customer Service Analyst - English & Mandarin 普通话

Siegen HR Solutions, Inc.170 open roles

Where
Manila, NCR, Philippines
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Your applicationOpen nowMandarin-speaking Customer Service Analyst - English & Mandarin 普通话Siegen HR Solutions, Inc. · Manila, NCR, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Siegen HR Solutions, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

JOB DESCRIPTION: CUSTOMER SERVICE ANALYST - English & Mandarin 普通话 Customer Service for operations using channels of phone, email and chat following the related existing procedures in which all transactions are in Mandarin Language.

Roles and Responsibilities:

  • Perform customer support via phone, chat and email both in English and Mandarin Language.
  • Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
  • Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
  • Coordinate with Mandarin counterparts using Mandarin language as the main language for communication.
  • Perform other tasks that may be assigned by his/her team lead from time to time.
  • Service channels: Inbound/Outbound phone, email & chat

TO QUALIFY:

  • Mandarin Proficiency - H3 or higher
  • Finished a 4- or 5- year Bachelor Degree course OR:
  • Finished at least 2 years in college (with no back subjects) and at least 1 year work experience in the BPO industry.
  • Willing to work on a shifting schedule in Makati City, Quezon City or Taguig City
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Siegen HR Solutions, Inc.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

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