The posting
Responsibilities:
- Manage process audits from a quality perspective to ensure the quality systems are being implemented consistently and effectively.
- Implementing the basic quality and continuous improvement framework for the processes based on Six Sigma
- Design, develop and implement quality framework covering all the services rendered
- Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end to end process.
- Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution.
- Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives
- Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action
- Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives
- Should continuously learn the process to keep updated about the changes that helps during the audits.
- Establish Monthly reporting for all metrics and publish the dashboard to supervisor and respective managers.
Qualifications:
- Graduate of any Bachelor’s Degree course
- Must have at least 2-3 years experience in Quality Audit
- Excellent written and oral communication skills



