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Open nowFirst seen 5 days ago

Spanish-speaking IT/Technical & Customer Support - Spanish (Español)

Siegen HR Solutions, Inc.170 open roles

Where
Manila, NCR, Philippines
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Your applicationOpen nowSpanish-speaking IT/Technical & Customer Support - Spanish (Español)Siegen HR Solutions, Inc. · Manila, NCR, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Siegen HR Solutions, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

JOB DESCRIPTION: Contributes to ensuring that services are delivered to meet customer business needs and expectations. He/she is functionally and technically skilled in providing first level of support for resolution of customer and system incidents and in liasing with technologists and other agencies to resolve requests/issues in timely fashion. He/she provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database and operating systems. He/she applies quality processes in performing his tasks.

KEY RESPONSIBILITIES:

  • Provides support in English and Spanish Languages
  • Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
  • Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
  • Performing initial level of diagnosis of incidents and resolving them when appropriate
  • Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
  • Ensuring proper documentation on incidents and/ or requests handled
  • Following up on incidents to ensure resolution and customer satisfaction
  • Monitoring issues until they are resolved/closed
  • Demonstrating good understanding of the customer's business needs and applying them to the management of system events and incidents
  • Working with other teams (e.g. technical team, service desk) to ensure coordinated management of incidents and/ or requests.
  • Maintains an understanding of customer Servicel Level Agreements
  • Develops and maintains product knowledge, business and professional skills by participating/attending CBT and classroom trainings
  • Develops and maintains knowledge about the tools, standards and processes used by the project team and the client
  • Seeking opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
  • Yielding productivity at the same level as client Service Level Agreements

TO QUALIFY:

  • University Graduate
  • Should have at least 1 year relevant experience
  • Fluency in Spanish and English
  • Ability to work as a team member
  • Ability to work creatively and analytically in a problem solving environment
  • Desire to work in an information systems environment
  • Good oral and written communication skills
  • Flexibility
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One press. We do the rest.

  1. A CV for this posting

    Written against Siegen HR Solutions, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Siegen HR Solutions, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Siegen HR Solutions, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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