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Open nowFirst seen 5 days ago

Account Management Officer

Sigma Consulting Group570 open roles

Where
Lagos, Nigeria
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Your applicationOpen nowAccount Management OfficerSigma Consulting Group · Lagos, Nigeria

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sigma Consulting Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Account Management Officer

Location: Lekki, Lagos Industry Sector: Telecommunications Salary: 250,000 - 300,000 (Net Monthly) Experience Level: 3 5 Years

Job Summary

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
  • Ensure timely and successful delivery of products and services that meet client needs and business objectives.
  • Manage client accounts to ensure satisfaction, retention, and continuous engagement.
  • Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.
  • Identify opportunities to grow existing accounts through cross-selling and upselling strategies.
  • Provide regular updates on account activities, progress, and performance to internal and external stakeholders.
  • Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.
  • Manage escalated client issues and deliver effective resolutions in a timely manner.
  • Drive initiatives to retain clients and win back inactive or lost accounts.
  • Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.

Requirements & Qualifications

  • Bachelors degree in Business Administration, Sales, Marketing, or a related field.
  • 3 - 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.
  • Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.
  • Strong negotiation, problem-solving, and presentation skills.
  • Excellent verbal and written communication abilities.
  • Ability to manage multiple priorities and handle high-pressure situations with professionalism.
  • Strong attention to detail, organizational, and multitasking skills.

Compensation & Benefits

  • Competitive Net Salary: 250,000 - 300,000 monthly.
  • Health Insurance Coverage.
  • Pension Contributions.
  • Performance Bonuses.
  • Training and Career Development Opportunities.
  • Airtime/Data Allowance.
  • Paid Annual Leave and Observed Public Holidays.
  • Supportive and growth-driven work environment.

How to Apply

Interested and qualified candidates should submit their updated CV and a brief cover letter stating their suitability for the role to https://www.mysigma.io/jobs/account-management-officer/ using Account Management Officer Lekki as the subject of the email.

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