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Open nowFirst seen 5 days ago

Account Management Officer

Sigma Consulting Group570 open roles

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Your applicationOpen nowAccount Management OfficerSigma Consulting Group

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Account Management Officer

Location: Lekki, Lagos

Industry: Telecommunications

Employment Type: Full-Time

Experience Level: 3 - 5 Years

Salary Range: 250,000 - 300,000 (Net Monthly)

Job Summary

We are seeking a proactive and results-oriented Account Management Officer to join our dynamic telecommunications team. The ideal candidate will be responsible for nurturing long-term client relationships, ensuring seamless delivery of products and services, and driving overall client satisfaction and retention. This role requires excellent relationship management, communication, and problem-solving skills, as well as a proven ability to identify opportunities for account growth through cross-selling and upselling initiatives.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
  • Ensure timely and successful delivery of solutions that meet client needs and align with business objectives.
  • Manage client accounts to drive satisfaction, retention, and continued engagement.
  • Liaise between clients and internal teams to ensure effective communication and issue resolution.
  • Identify and execute opportunities for account growth through cross-selling and upselling strategies.
  • Provide regular reports on account performance, feedback, and opportunities for improvement.
  • Conduct proactive client engagement calls, surveys, and follow-ups to track satisfaction and identify service gaps.
  • Manage and resolve escalated client issues efficiently and professionally.
  • Drive initiatives aimed at retaining existing clients and re-engaging inactive accounts.
  • Maintain accurate and up-to-date client records, interactions, and agreements in CRM systems.

Requirements & Qualifications

  • Bachelors degree in Business Administration, Marketing, Sales, or a related field.
  • 3 - 5 years of proven experience in Account Management, Client Services, or a similar role within telecommunications or related industries.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.
  • Demonstrated ability to deliver client-focused solutions that enhance satisfaction and retention.
  • Strong negotiation, analytical, and presentation skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and perform effectively under pressure.
  • Strong attention to detail, organizational, and follow-up abilities.

Compensation & Benefits

  • Competitive Net Salary: 250,000 - 300,000 Monthly
  • Health Insurance Coverage
  • Pension Contributions
  • Performance Bonuses
  • Airtime/Data Allowance
  • Paid Annual Leave and Observed Public Holidays
  • Training and Career Development Opportunities
  • Supportive and Growth-Oriented Work Environment

How to Apply

Interested and qualified candidates should submit their CV and a brief cover letter highlighting their suitability for the role via:

https://www.mysigma.io/jobs/account-management-officer/

Use Account Management Officer Lekki as the subject of the email.

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