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Open nowFirst seen 4 days ago

Client Service Officer - Lekki

Sigma Consulting Group570 open roles

Where
Lagos, Nigeria
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Your applicationOpen nowClient Service Officer - LekkiSigma Consulting Group · Lagos, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sigma Consulting Group's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Client Service Officer - Lekki

Location: Lekki, Lagos, Nigeria

Employment Type: Full-Time

Industry: NGO / Healthcare

Salary Range: ₦180,000 – ₦200,000 Monthly

Experience Required: 3 – 5 Years

Role Overview

We are seeking a calm, professional, and customer-focused Client Service Officer to serve as the first point of contact for patients within a structured healthcare/NGO environment. The ideal candidate will be responsible for managing patient interactions, coordinating appointments, and ensuring a seamless and positive patient experience throughout the care journey.

This role requires excellent interpersonal skills, strong organizational ability, and a commitment to delivering high-quality service in a fast-paced healthcare setting.

Key Responsibilities

  • Manage patient registration, onboarding, and accurate data entry into the system
  • Schedule, confirm, and coordinate patient appointments efficiently
  • Handle patient enquiries (walk-in, phone, and digital channels) in a professional and timely manner
  • Provide clear information on services, processes, and patient procedures
  • Guide patients through their care journey, ensuring comfort and clarity at every stage
  • Maintain and update patient records while ensuring confidentiality and data protection
  • Coordinate with clinical and administrative teams to ensure smooth service delivery
  • Manage waiting lists, appointment flow, and minimize patient wait times
  • Handle complaints or concerns professionally and escalate when necessary
  • Support front desk operations and ensure a welcoming environment at all times

Daily Responsibilities

  • Attend to walk-in patients and manage front desk activities
  • Register new patients and update existing records
  • Schedule and track appointments across departments
  • Respond to calls, emails, and messages promptly
  • Provide updates and follow-ups to patients regarding appointments or services

Qualifications & Requirements

  • Minimum of OND / HND / BSc in Business Administration, Mass Communication, Public Administration, or related field
  • 3 – 5 years relevant experience in a client-facing or customer service role
  • Experience in a healthcare or NGO environment is an added advantage

Required Skills (Must-Have)

  • Strong communication and interpersonal skills
  • Excellent customer service orientation
  • High attention to detail and accuracy
  • Ability to remain calm and professional under pressure
  • Good organizational and multitasking skills
  • Basic proficiency in Microsoft Office (Word, Excel)

Preferred Skills (Added Advantage)

  • Experience with hospital management systems (HMS) or CRM tools
  • Knowledge of patient care processes and healthcare operations
  • Conflict resolution and complaint handling skills

Behavioral Competencies

  • Friendly, empathetic, and patient-focused approach
  • High level of professionalism and integrity
  • Strong problem-solving ability
  • Reliable, proactive, and adaptable
  • Ability to work independently and within a team

Work Environment

  • On-site role based in Lekki, Lagos
  • Fast-paced, service-driven healthcare environment
  • Collaborative team structure

Compensation & Benefits

  • Competitive monthly salary (₦180,000 – ₦200,000)
  • Opportunity to work within a structured healthcare/NGO setting
  • Professional development and growth opportunities

How to Apply

Qualified and interested candidates should send their CV to:

[email protected]

Subject Line: Client Service Officer – Lekki

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