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Open nowFirst seen 2 days ago

Customer Success Manager

Sigma Consulting Group569 open roles

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Your applicationOpen nowCustomer Success ManagerSigma Consulting Group

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Customer Success Manager

Location: London, United Kingdom (Hybrid) Employment Type: Full-Time Department: Customer Operations Compensation: £40,000 + Retention Bonus + Equity

About Zenrox

Zenrox Healthcare UK delivers an AI-powered procurement platform designed for NHS trusts, private hospitals, and healthcare providers. Our flagship solution, ZenroxIQ, enables organisations to achieve 15–20% cost savings while transforming procurement from a reactive function into a strategic, data-driven capability.

The Opportunity

We are seeking a proactive and customer-centric Customer Success Manager (CSM) to serve as a trusted advisor to our healthcare clients.

In this role, you will own post-sale relationships, drive product adoption, and ensure customers realise measurable value from the ZenroxIQ platform. You will play a critical role in retention, expansion, and customer advocacy, while also acting as the voice of the customer to inform product development and strategic decisions.

Key Responsibilities

Customer Relationship Management

  • Serve as the primary point of contact for customers post-implementation
  • Build and maintain strong, long-term relationships with key stakeholders
  • Act as a trusted advisor, aligning platform capabilities with customer goals

Onboarding & Adoption

  • Lead onboarding and training for healthcare procurement and operations teams
  • Drive product adoption and ensure consistent platform usage across accounts
  • Support customers in achieving targeted cost savings and operational efficiency

Retention & Growth

  • Monitor customer health metrics and proactively mitigate churn risks
  • Identify and drive expansion opportunities across departments and product modules
  • Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and optimisation insights

Customer Insights & Advocacy

  • Gather and analyse customer feedback to inform product improvements
  • Translate insights into actionable recommendations for Product and Engineering teams
  • Develop case studies, testimonials, and success stories showcasing platform impact

Process Development & Execution

  • Create and optimise customer success playbooks, onboarding frameworks, and training materials
  • Manage escalations effectively, coordinating cross-functional teams to resolve issues
  • Contribute to building scalable customer success processes as the company grows

Requirements

  • Minimum of 3+ years' experience in Customer Success, Account Management, or client-facing roles
  • Strong understanding of B2B SaaS, marketplace, or platform-based business models
  • Excellent communication and stakeholder management skills
  • Data-driven mindset with the ability to demonstrate and communicate customer value
  • Strong problem-solving skills with a proactive, customer-first approach
  • Proven ability to manage multiple accounts simultaneously
  • Experience working in fast-paced or startup environments

Preferred / Advantageous Experience

  • Background in healthcare technology, medical devices, or clinical software
  • Experience working with NHS or private healthcare organisations
  • Knowledge of procurement, supply chain, or healthcare operations
  • Exposure to AI/ML-driven products and value communication
  • Project management or implementation experience
  • Experience building or scaling customer success functions

Why Join Zenrox

  • High-impact role with meaningful equity participation
  • Direct engagement with healthcare leaders solving real operational challenges
  • Opportunity to shape the customer success strategy from the ground up
  • Deliver measurable, real-world impact for healthcare organisations
  • Clear growth pathway into leadership as the company scales

How to Apply

Interested candidates should submit their CV along with a brief example of a customer success achievement via: https://www.zenroxmed.co.uk/jobs/customer-success-manager/

Subject Line: Customer Success Manager Application

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