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Open nowFirst seen 2 days ago

Operations Manager (Diagnostic Centre)

Sigma Consulting Group569 open roles

Where
Abuja, Nigeria
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Your applicationOpen nowOperations Manager (Diagnostic Centre)Sigma Consulting Group · Abuja, Nigeria

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The clock on this job

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Share of postings closed within
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  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Operations Manager (Diagnostic Centre)

Location: Utako Phase 2, Abuja

Industry: Healthcare

Employment Type: Full-Time

Experience Level: 3 – 5 Years

Salary: ₦400,000 – ₦600,000 Monthly

MBA: Added Advantage

Role Overview

The Operations Manager is responsible for the hands-on daily management and coordination of all facility operations, ensuring efficient delivery of diagnostic imaging, outpatient clinic services, and support functions.

This is a highly operational role requiring constant on-site presence, real-time decision-making, and direct coordination of staff, patients, equipment, and resources to ensure seamless service delivery.

The role works closely with the Accounts & Revenue Officer to ensure strong alignment between operational efficiency and financial performance.

Key Responsibilities

1. Daily Facility Operations

  • Take full responsibility for the daily running of the diagnostic centre
  • Maintain an active presence across imaging, outpatient clinics, and reception
  • Identify and resolve operational issues affecting patient flow and service delivery
  • Coordinate all departments to ensure seamless operations

2. Patient Flow & Experience

  • Oversee the full patient journey from arrival to discharge
  • Reduce waiting times and manage scheduling disruptions in real time
  • Resolve patient complaints and service delays promptly
  • Ensure a professional, efficient, and patient-centred environment

3. Diagnostic Imaging Operations

  • Monitor and optimize daily imaging schedules
  • Ensure imaging rooms, equipment, and staff are fully operational
  • Manage urgent cases and resolve workflow bottlenecks
  • Maintain high standards of safety, efficiency, and service quality

4. Outpatient Clinics Coordination

  • Ensure clinics run on time with proper staffing and coordination
  • Manage scheduling conflicts, room allocation, and patient flow
  • Support clinicians by removing operational barriers
  • Monitor clinic efficiency and utilisation daily

5. Facilities & Maintenance

  • Conduct regular facility inspections
  • Identify and escalate maintenance issues promptly
  • Coordinate repairs and preventive maintenance with vendors
  • Ensure uninterrupted operation of critical utilities (power, water, HVAC)

6. Team Supervision

  • Supervise front desk, administrative, and support staff
  • Provide daily guidance, task allocation, and performance monitoring
  • Manage shift coverage and staffing gaps
  • Enforce workplace discipline, service standards, and professionalism

7. Vendor & Supply Management

  • Manage relationships with vendors and service providers
  • Ensure timely availability of consumables and operational supplies
  • Monitor vendor performance and escalate issues when necessary

8. Financial Coordination

  • Collaborate closely with the Accounts & Revenue Officer
  • Ensure all services are properly captured and billed
  • Support enforcement of billing compliance at operational level
  • Monitor daily revenue performance and operational efficiency alignment

9. Compliance & Safety

  • Ensure adherence to operational, safety, and regulatory standards
  • Enforce infection prevention and control protocols
  • Maintain readiness for internal and external audits

10. Performance Monitoring & Improvement

  • Track daily operational KPIs (patient volumes, delays, equipment uptime)
  • Identify inefficiencies and implement immediate corrective actions
  • Continuously improve workflows and service delivery processes

Qualifications & Experience

  • Bachelor's degree in Healthcare Management, Business Administration, or related field
  • Minimum of 3 – 5 years experience in operations or facility management
  • Prior experience in a healthcare, diagnostic, or hospital environment is highly preferred
  • Proven ability to manage teams in a fast-paced operational setting
  • MBA is an added advantage

Skills & Competencies

  • Strong leadership and people management skills
  • Excellent problem-solving and decision-making ability under pressure
  • Highly organised with strong attention to operational detail
  • Ability to multitask and manage competing priorities
  • Strong interpersonal and communication skills
  • Proactive, hands-on, and results-driven mindset

What We Offer

  • Competitive salary within industry standards
  • Opportunity to lead operations in a growing diagnostic centre
  • Exposure to healthcare operations, finance coordination, and service optimisation
  • Career growth into senior management roles

How to Apply

Interested and qualified candidates should send their CV to:

[email protected]

Subject Line: Operations Manager – Abuja Diagnostic Centre

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