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Open nowFirst seen 4 days ago

OPERATIONS MANAGER – GADGET RETAIL

Sigma Consulting Group570 open roles

Where
Lagos, Nigeria
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Your applicationOpen nowOPERATIONS MANAGER – GADGET RETAILSigma Consulting Group · Lagos, Nigeria

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Share of postings closed within
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  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

OPERATIONS MANAGER – GADGET RETAIL

Industry: Consumer Electronics & Technology Retail

Location: Orchid, Lekki, Lagos

Employment Type: Full-Time

Experience: Minimum 5 Years

Salary: ₦150,000 – ₦180,000 Monthly

Reports To: Managing Director

Accommodation: Not Provided

About the Role

We are seeking an experienced and results-driven Operations Manager to oversee the day-to-day operations of a growing gadget retail business in Orchid, Lekki.

The successful candidate will be responsible for store operations, inventory management, sales performance, staff supervision, customer service, supplier coordination and operational controls.

The ideal candidate should have proven experience managing a retail environment, preferably within gadgets, consumer electronics, mobile phones, laptops or related technology products.

Key Responsibilities

  • Oversee the daily operations of the gadget retail store.
  • Supervise, coordinate and evaluate sales and support staff.
  • Drive operational efficiency and support the achievement of sales targets.
  • Monitor daily sales performance and ensure targets are achieved.
  • Manage inventory, stock movement, receiving, storage and dispatch.
  • Conduct regular stock counts and investigate discrepancies or losses.
  • Ensure accurate pricing, product displays and merchandising.
  • Coordinate stock replenishment with suppliers and management.
  • Monitor fast-moving and slow-moving products.
  • Ensure proper cash-handling, POS and daily sales reconciliation.
  • Handle customer escalations and ensure effective resolution of complaints.
  • Maintain high standards of customer service and store presentation.
  • Develop and enforce operational policies and procedures.
  • Monitor staff attendance, punctuality, productivity and conduct.
  • Train and coach employees on sales, customer service and product knowledge.
  • Monitor competitors, pricing and market trends.
  • Prepare daily, weekly and monthly operational reports for the MD.
  • Identify operational risks and implement corrective measures.
  • Ensure proper security and accountability for company assets and inventory.
  • Work closely with the MD on procurement, sales strategy and business development.
  • Perform other duties as assigned by the Managing Director.

Requirements & Qualifications

  • Bachelor's degree or HND in Business Administration, Management, Operations, Marketing, Accounting or a related discipline.
  • Minimum of 5 years' relevant experience in retail operations or a related commercial environment.
  • Experience in gadget, electronics, telecommunications or consumer technology retail is highly preferred.
  • Proven experience managing staff and overseeing retail/store operations.
  • Strong knowledge of inventory and stock management.
  • Experience with POS systems, sales reporting and operational controls.
  • Strong understanding of retail sales and customer service.
  • Excellent leadership, communication and problem-solving skills.
  • Strong numerical, analytical and organisational abilities.
  • High level of integrity and accountability.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office and relevant business management systems.
  • Candidates residing in Lekki, Orchid or surrounding areas will be preferred.

Key Performance Indicators

Performance will be measured based on:

  • Sales and revenue performance.
  • Store operational efficiency.
  • Inventory accuracy and stock control.
  • Reduction of stock losses and discrepancies.
  • Staff productivity and performance.
  • Customer satisfaction and complaint resolution.
  • Expense and cost control.
  • Compliance with company policies and procedures.
  • Quality and timeliness of management reports.

Compensation & Benefits

  • ₦150,000 – ₦180,000 monthly, depending on experience and suitability.
  • Performance incentives where applicable.
  • Training and professional development opportunities.
  • Career growth within a growing consumer electronics business.

Note: Accommodation is not provided.

How to Apply

Interested and qualified candidates should send their updated CV to:

[email protected]

Subject: Operations Manager – Gadget Retail, Orchid

Only shortlisted candidates will be contacted.

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