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Open nowFirst seen 34 hours ago

Operations Supervisor

Sigma Consulting Group569 open roles

Where
Lagos, Nigeria
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Your applicationOpen nowOperations SupervisorSigma Consulting Group · Lagos, Nigeria

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

The posting

Operations Supervisor

Location: Lekki, Lagos Industry: Hospitality (Beach Resort) Employment Type: Full-time Monthly Salary: 400,000 Experience Required: Minimum of 5 years (must be in the hospitality/beach resort sector) Work Schedule: 6:00 AM start time, one day off per week Accommodation: Provided

About the Role

We are seeking a results-driven and experienced Operations Supervisor to oversee daily operations and ensure seamless performance across our premium beach resort facilities in Lekki. The ideal candidate must have a strong background in hospitality operations particularly within the beach or resort environment and demonstrate proven ability in team leadership, service excellence, and operational management. This position requires a hands-on professional who is organized, proactive, and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards.

Key Responsibilities

  • Operations Oversight: Supervise and coordinate daily activities across departments such as front office, housekeeping, maintenance, and food & beverage to ensure smooth and efficient resort operations.
  • Staff Supervision & Training: Lead, coach, and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.
  • Guest Experience Management: Serve as a key contact for guest inquiries and complaints, ensuring timely and professional resolution to maintain exceptional guest satisfaction.
  • Quality & Safety Compliance: Enforce company policies, health and safety protocols, and quality benchmarks to ensure a safe and premium environment for guests and staff.
  • Budgeting & Reporting: Manage operational budgets, track performance indicators, monitor inventory, and generate regular reports for management.
  • Process Improvement: Identify inefficiencies, recommend improvements, and implement corrective actions to enhance productivity and profitability.
  • Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives.

Qualifications & Requirements

  • Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.
  • Education: Bachelors Degree in Hospitality Management, Business Administration, Operations Management, or a related discipline.
  • Skills: Excellent leadership, interpersonal, and team management skills. Strong communication, organizational, and decision-making abilities. Proficiency in Microsoft Office Suite and operations management tools. Analytical thinking and problem-solving capability.
  • Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.
  • Attributes: Highly adaptable, proactive, and able to manage multiple priorities in a dynamic and guest-focused environment.

Compensation & Benefits

  • Competitive monthly salary: 400,000
  • Performance-based incentives
  • Health insurance coverage
  • Staff accommodation provided
  • Ongoing training and career development opportunities
  • Exposure to structured and large-scale hospitality operations

How to Apply

Interested and qualified candidates should apply by submitting their updated CV and a brief cover letter to: https://www.mysigma.io/jobs/operations-supervisor-2/ using the subject line: Operations Supervisor Beach Resort (Lekki)

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