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Open nowFirst seen 4 days ago

Receptionist / Membership & Concierge Coordinator

Sigma Consulting Group570 open roles

Where
Abuja, Nigeria
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Your applicationOpen nowReceptionist / Membership & Concierge CoordinatorSigma Consulting Group · Abuja, Nigeria

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sigma Consulting Group's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Receptionist / Membership & Concierge Coordinator

Industry: Hospitality

Department: Membership & Guest Experience

Reports To: Membership & Guest Experience Manager

Location: Maitama, Abuja

Employment Type: Full-Time

Salary: ₦200,000 Net Monthly

Experience: 3–5 Years

About the Role

We are seeking a polished, customer-focused, and highly organized Receptionist / Membership & Concierge Coordinator to serve as the first point of contact for members, guests, and visitors. The ideal candidate will deliver an exceptional front-of-house experience while ensuring seamless coordination of memberships, reservations, concierge services, and administrative support.

This role requires exceptional interpersonal skills, professionalism, discretion, and a passion for delivering outstanding customer service within a premium hospitality environment.

Key Responsibilities

  • Welcome members, guests, and visitors warmly while ensuring a professional and memorable first impression.
  • Manage all front desk operations, including visitor registration, telephone inquiries, and general reception duties.
  • Coordinate bookings and reservations for facilities, wellness services, dining, meetings, events, and member activities.
  • Handle membership inquiries, schedule club tours, support onboarding processes, and provide accurate information on membership offerings.
  • Maintain accurate member profiles, preferences, attendance records, and communication history within the CRM system.
  • Coordinate concierge requests, including reservations, guest passes, special arrangements, transportation, and personalized member services.
  • Monitor guest access and ensure compliance with membership policies and security procedures.
  • Respond promptly and professionally to member concerns, resolving issues efficiently while escalating complex matters where necessary.
  • Liaise with internal departments to ensure seamless delivery of member services and operational excellence.
  • Maintain the reception and front-of-house areas to the highest standards of cleanliness, presentation, and organization.
  • Process incoming correspondence, maintain filing systems, and perform general administrative support duties.
  • Prepare daily reports relating to member activities, bookings, visitor logs, and reception operations.
  • Ensure confidentiality of all member information and organizational data.
  • Support the planning and execution of member engagement activities and special events as required.
  • Perform any other duties assigned by management.

Qualifications & Requirements

  • Bachelor's Degree or HND in Hospitality Management, Business Administration, Mass Communication, Customer Service Management, or a related discipline.
  • Minimum of 3–5 years' experience in reception, concierge, guest relations, customer service, or front office operations within hospitality, luxury lifestyle, aviation, healthcare, or premium service environments.
  • Excellent verbal and written communication skills.
  • Professional appearance with exceptional interpersonal and customer engagement skills.
  • Strong organizational and multitasking abilities with excellent attention to detail.
  • High level of discretion, integrity, and professionalism when dealing with confidential information.
  • Proficiency in Microsoft Office Suite and CRM or booking management systems.
  • Ability to remain calm, composed, and solution-oriented under pressure.
  • Strong telephone etiquette and relationship management skills.
  • Ability to work flexible hours, including weekends or public holidays where operationally required.
  • Must reside in Abuja or be willing to relocate.

Key Competencies

  • Customer Service Excellence
  • Relationship Management
  • Communication & Interpersonal Skills
  • Concierge & Guest Experience
  • Time Management
  • Problem Solving
  • Emotional Intelligence
  • Organizational Skills
  • Attention to Detail
  • Teamwork & Collaboration
  • Professionalism & Confidentiality
  • Adaptability

Key Performance Indicators (KPIs)

  • High member and guest satisfaction ratings.
  • Timely and accurate booking and reservation management.
  • Prompt resolution of member and guest inquiries.
  • Accuracy of membership records and CRM updates.
  • Excellent front desk presentation and operational efficiency.
  • Positive feedback on customer experience and service delivery.
  • Compliance with organizational service standards and policies.

How to Apply

Interested and qualified candidates should send their CV to [email protected] using "Receptionist / Membership & Concierge Coordinator – Abuja" as the subject of the email.

Only shortlisted candidates will be contacted.

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