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Open nowFirst seen 6 days ago

Service Delivery Officer

Sigma Consulting Group570 open roles

Where
Lagos, Nigeria
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Your applicationOpen nowService Delivery OfficerSigma Consulting Group · Lagos, Nigeria

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Service Delivery Officer Location: Lekki, Lagos, Nigeria Experience: 2 - 4 years Employment Type: Full Time Monthly Net Salary: 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.

Key Responsibilities

  • Coordinate the sales team by managing schedules, documentation, and communication.
  • Ensure availability and proper functioning of sales-related tools, materials, and resources.
  • Provide timely after-sales support, addressing client inquiries and complaints professionally.
  • Maintain accurate records of operational and financial activities; prepare and share reports.
  • Process and track client orders accurately and promptly.
  • Communicate updates, delays, or issues to clients while ensuring effective resolution.
  • Monitor service delivery metrics, identify inefficiencies, and recommend improvements.

Job Requirements

  • B.Sc./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).
  • 2-4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).
  • Technical understanding of software development or web technologies is an added advantage.
  • Proficiency in Microsoft Office Suite and CRM tools.
  • Strong organizational and multitasking skills with exceptional attention to detail.
  • Excellent communication skills (verbal and written).
  • A collaborative team player with integrity, responsibility, and strong problem-solving ability.

Skills

  • Negotiation: Ability to negotiate and manage client expectations.
  • Collaboration: Act as a liaison between clients, sales, and technical teams.
  • Documentation: Ability to record transactions and maintain proper documentation.
  • Attention to Detail: Strong listening, organization, and follow-up skills.
  • Reporting: Proficiency in Excel for data analysis and reporting.
  • Communication: Clear and professional communication with ability to work under pressure.

Benefits

  • Competitive net monthly salary of 250,000
  • Health insurance
  • Pension contributions
  • Career growth and professional development opportunities
  • Supportive and collaborative work environment
  • Ongoing training and performance-based bonuses

How to Apply

Interested and qualified candidates should send their updated CV and a brief cover letter via: https://www.mysigma.io/jobs/service-delivery-officer/ Subject Line: Service Delivery Officer Lekki

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