Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Service Delivery Supervisor

Sigma Consulting Group570 open roles

Where
Lagos, Nigeria
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery SupervisorSigma Consulting Group · Lagos, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sigma Consulting Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Service Delivery Supervisor

Location: Lekki, Lagos (On-Site)

Industry: Telecommunications / Internet Service Provider (ISP)

Employment Type: Full-Time

Experience: 3 – 5 Years (Mandatory ISP Background)

Compensation: ₦300,000 – ₦350,000 Monthly (Net)

Job Summary

The Service Delivery Supervisor will lead the charge in coordinating daily operations within our fast-paced ISP environment. You will be the bridge between technical excellence and customer satisfaction, supervising field teams to ensure seamless installations, activations, and service fulfillment.

We are looking for a high-energy leader who can manage the "middle ground"—ensuring sales promises are met with technical precision while maintaining strict adherence to timelines and SLAs.

Key Responsibilities

Operations & Service Management

  • Team Leadership: Supervise and coordinate the Service Delivery Team to ensure high-quality execution of installations and activations.
  • Operational Scheduling: Plan and monitor daily field operations, ensuring all teams meet their daily targets and Service Level Agreements (SLAs).
  • Process Integrity: Oversee service order processing to ensure 100% accuracy, completeness, and timely filing of delivery records.
  • Reporting: Prepare and submit daily Service Delivery Sheets and operational status updates to management.

Technical & Project Coordination

  • Project Monitoring: Oversee fiber deployment, broadband setup, and client onboarding projects from initiation to completion.
  • Resource Management: Ensure field engineers have the necessary tools, materials, and equipment to perform tasks without downtime.
  • Quality Control: Audit active accounts to ensure zero erroneous disconnections and provide basic technical guidance to field staff.

Stakeholder & Customer Relations

  • Cross-Functional Liaison: Serve as the primary contact for Sales and Support teams to resolve delivery bottlenecks.
  • Conflict Resolution: Proactively handle customer complaints regarding delays or technical hitches, escalating issues only when necessary.

Performance & Continuous Improvement

  • KPI Tracking: Analyze weekly/monthly performance reports to identify operational gaps.
  • Process Optimization: Identify inefficiencies in the delivery workflow and implement strategies to reduce "Time to Install."

Qualifications & Requirements

  • Education: B.Sc/HND in Computer Science, Engineering, or a related field.
  • Certification: PMP, PRINCE2, or Technical Operations certifications are a significant plus.
  • Experience: 3–5 years of MANDATORY experience within an ISP or Telecom firm. You must have hands-on knowledge of fiber, wireless, or broadband deployment.
  • Tech Savvy: Advanced proficiency in Microsoft Office (specifically Excel for data tracking).
  • Attributes: You must possess a "problem-solving first" mindset and the ability to maintain composure under the pressure of a high-growth environment.

Key Competencies

  • Service Delivery Management
  • Technical Coordination (Fiber/Broadband/FTTH)
  • SLA & Performance Monitoring
  • Team Leadership & Mentorship
  • Excellent Written & Verbal Communication

How to Apply

Are you ready to drive operational excellence? Send your updated CV to: [email protected]

Subject Line: Service Delivery Supervisor – Lekki

Important Note: Only candidates with documented ISP experience will be considered. Shortlisted candidates will be contacted within [Insert Timeframe, e.g., 2 weeks].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sigma Consulting Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sigma Consulting Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sigma Consulting Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.