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Open nowPosted 78 days ago

Implementation Analyst III

Sinch56 open roles

Where
Noida, Uttar Pradesh, India
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Your applicationOpen nowImplementation Analyst IIISinch · Noida, Uttar Pradesh, India

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Sinch postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 78 days ago

Sinch median: 13 days open

The posting

Job Description

Role Summary

The Implementation Analyst III role is responsible for managing customer-facing technical engagements, understanding business requirements, and coordinating solution implementation across low-code and custom application environments.

This role acts as a bridge between customers, delivery teams, and internal stakeholders to ensure successful implementation of business solutions aligned with customer expectations and platform capabilities.

The ideal candidate should possess a strong mix of:

  • Client communication and stakeholder management
  • Requirement gathering and solution coordination
  • Technical understanding of application development and integrations
  • Ability to work closely with development teams on execution priorities

Key Responsibilities

Customer Requirement Management

  • Interact with customers to understand business requirements and implementation expectations
  • Conduct requirement gathering sessions, workshops, and solution discussions
  • Translate business requirements into functional and technical implementation inputs for delivery teams

Solution Coordination & Delivery

  • Coordinate with application development teams for timely implementation of customer requirements
  • Track project activities, dependencies, and delivery timelines
  • Ensure customer priorities are aligned with execution plans

Technical Consultation

  • Provide functional and technical guidance during implementation discussions
  • Understand integration requirements, APIs, workflows, and system dependencies
  • Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies

Client Communication & Stakeholder Management

  • Act as the primary coordination point for customer interactions during implementation phases
  • Provide project updates, implementation status, and issue resolution support
  • Manage customer expectations and ensure smooth communication across stakeholders

Testing & Solution Validation

  • Coordinate solution validation and UAT activities with customers
  • Ensure implemented solutions meet agreed business requirements

Process Improvement & Adoption

  • Identify opportunities to improve implementation processes and customer onboarding experience
  • Support adoption of AI-assisted workflows and automation approaches where applicable

Required Qualifications

Education

  • B.E. / B.Tech in Computer Science, IT, Electronics, or related field

Experience

  • 4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles

Required Skills & Knowledge

  • Strong customer communication and requirement gathering skills
  • Good understanding of application development lifecycle and implementation processes
  • Familiarity with low-code/no-code platforms such as n8n and Node-RED
  • Working knowledge of React, Node.js, APIs, MySQL, and system integrations
  • Ability to understand technical discussions and coordinate with engineering teams
  • Strong business understanding and solution-oriented thinking
  • Good analytical and logical problem-solving skills
  • Experience in customer-facing technical discussions and stakeholder management

Preferred Skills

  • Exposure to AI tools, automation workflows, or Agentic AI frameworks such as LangChain
  • Experience working in product-based or SaaS implementation environments
  • Understanding of workflow automation and enterprise integrations
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