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Open nowPosted 96 days ago

Técnico de Atendimento e Suporte Pleno

Singularis RH33 open roles

Where
Blumenau, SC, Brasil
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Your applicationOpen nowTécnico de Atendimento e Suporte PlenoSingularis RH · Blumenau, SC, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Singularis RH's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Singularis RH postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 96 days ago

Singularis RH median: 1 days open

The posting

Horário: Segunda a Sexta-feira 08h às 17h48 | 100% Presencial

Quais serão as suas responsabilidades:

  • Atuar no atendimento de Suporte Nível 2, diagnosticando e resolvendo incidentes e requisições de média e alta complexidade;
  • Garantir o cumprimento rigoroso de indicadores de performance
  • Realizar análises aprofundadas de troubleshooting em sistemas, hardware e softwares;
  • Registrar, categorizar e gerenciar o ciclo de vida dos chamados via ferramentas de ticketing;
  • Dar suporte ao usuário final.

O que você precisa para concorrer a essa oportunidade:

  • Ensino técnico, superior completo ou em andamento em Sistemas da informação, Redes de Computadores, Gestão de TI ou áreas correlatas;
  • Experiência com atendimento de suporte técnico com foco em cumprimento de SLA, NPS, TMA;
  • Experiência com ferramentas de gerenciamento de tickets (Zendesk, Movidesk, Salesforce).

O que seria legal se você tivesse:

  • Certificações em ITIL Foundation, CompTIA A+ ou CompTIA Network+, CCNA.
  • Vivência com ferramentas como (Clickup, Jira, etc)
  • Vivência com ferramentas como Postman ou Insomnia;
  • Conhecimento de Inglês para conversação.

O que a empresa oferece:

  • Vale Alimentação (Caju): R$36,14/dia - Sem custo para o colaborador;
  • Vale Transporte (Blumob) ou Auxílio Combustível (Caju): R$11,00/dia - Sem custo para o colaborador;
  • Convênio com SESC;
  • Parceria com academia com descontos especiais;
  • Descontos em terapia online com psicóloga parceira;
  • Auxílio educação: 50% de ajuda de custo com limite de R$500,00;
  • Acesso a plataformas educacionais para desenvolvimento profissional;
  • Bônus anual por tempo de empresa;
  • Frutas fresquinhas, repostas todas segundas e quartas para dar aquela energia no dia a dia;
  • Frigobar sempre abastecido com água de coco, refrigerantes, Smirnoff Ice e cerveja (com álcool e sem álcool) - sem custo;
  • Máquina de café sempre à disposição, com opções de cafés tradicionais e especiais - sem custo;
  • Máquina B.blend, com uma variedade de bebidas para todos os gostos: água com gás, cafés, chás, refrigerantes, sucos, chocolates quentes e até energéticos;
  • Happy Hour toda sexta-feira, a partir das 17h00! Um momento de sinergia entre as equipes para relaxar e trocar ideias.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Singularis RH's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Singularis RH's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Singularis RH's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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