Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 days ago

Account Follow-Up Representative II

SirsiDynix170 open roles

Where
Tennessee, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAccount Follow-Up Representative IISirsiDynix · Tennessee, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SirsiDynix's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. SirsiDynix postings stay open a median of 38 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 16 days ago

SirsiDynix median: 38 days open

The posting

The Account Follow-up Representative II is responsible for the review and resolution of outstanding insurance balances on hospital patient accounts. The Account Follow-up Representative II is required to learn multiple hospital systems, conduct research analysis, utilize intermediate skills to work basic to complex outstanding insurance claims, work closely with third party payors to answer relevant questions and obtain appropriate information in pursuit of resolving unpaid claims.

The remote position is eligible to anyone who can work in the U.S.

What your impact will be:

· Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient’s insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution

· Work an average of 40-50 accounts per workday for assigned payor(s)

· Assigned Payor denials and Zero ($0) pay reports worked within 24 hours of receipt

· Gather additional demographic, clinical information, medical records, authorizations, and insurance related information deemed necessary to pay outstanding medical claims and update the applicable systems with the patient’s information

· Ability to prioritize job responsibilities and manage time effectively for completion of assignments

  • Analyze, communicate, and participate in resolving denial/variance trends and payor issues with other teams/departments within the organization

· Identifies and prepares less complex claims for reconsiderations and appeals

· Assists leadership in managing assigned A/R and ensure resolution of outstanding insurance balances at 90 days post discharge

  • Works closely with third party payors and takes next steps to reach resolution of outstanding insurance balances.
  • Must have the ability to deliver education and training for new hires along with assisting less experienced representatives.

· Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows

· Review and recommend adjustments to accounts in accordance with the payor, company, and client guidelines

· Participate in and complete projects assigned by team lead or manager to fulfill clients’ contractual agreement of services

· Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows

· Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed

· Responsible for QMS procedures listed in QMS Procedure Crosswalk found in QMS Manual as applicable.

· Attend role-based education courses within the calendar year

  • Assists leadership with special projects and/or stretch assignments Other duties as assigned

Administrative Duties:

· Accurately input/submit worked time by the required departmental deadlines

· Maintain knowledge of insurance payors and collection regulations

· Maintain industry knowledge through self-study and by attending training classes

· Attend and participate in team and departmental meetings

· Effectively responds to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence from patients, agencies, and facilities in a timely manner

· Adherence to all HIPAA Privacy and Security requirements and responsibilities

· Perform duties and responsibilities in a positive manner that upholds company policies and procedures

What we look for:

Knowledge, Skills, and Abilities:

· Knowledge of revenue cycle processes impacting insurance reimbursements

· Knowledge of insurance follow-up processes with understanding of the fundamental concepts in healthcare reimbursement methodologies

· Proficiency with telephone systems for outbound/inbound calls

· Access protected health information (PHI) in accordance with departmental assignments and guidelines

· Skilled in making accurate arithmetic computations

· Excellent communication, good judgment, tact, initiative, and resourcefulness

· Must be detail oriented, organized, and ability to multi-task

· Possess ability to concentrate for long periods of time

· Ability to work individually and/or as part of a team

· Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives

· Must be flexible with a “can do” attitude and the ability to remain professional under high pressure situations

· Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe

· Understand both oral and written directives

Training and Experience:

· High School or equivalent diploma required

· 3+ years’ experience in related field

· Must be able to follow directions and to perform work according to department standards independently

· Must be emotionally mature and able to function effectively under high pressure situations

  • Sufficient in Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.) to complete work assigned

· Customer Service oriented

Other Requirements:

  • High Speed Internet access (minimum 300 Mbps download speed) and unlimited data
  • Smart phone for Multi Factor Authentication (MFA) application

DISCLAIMER

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associate. Management reserves the right to change the duties and responsibilities set forth herein at any time

What we can offer:

  • 3 weeks’ vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MEDHOST:

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

  • We empower our employees to make a difference
  • We have an award-winning culture
  • We offer opportunity to learn
  • We are financially strong and we are owned by the largest software company in Canada (CSI)
  • We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

  • Instagram: ⁠@weareharris
  • LinkedIn: ⁠Harris Computer

#LI-remote

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SirsiDynix's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SirsiDynix's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SirsiDynix's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.