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Open nowFirst seen 2 days ago

Warranty Officer

Skaleart25 open roles

Where
Colombo, Sri Lanka
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Your applicationOpen nowWarranty OfficerSkaleart · Colombo, Sri Lanka

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Skaleart postings stay open a median of 1 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: first seen 2 days ago

Skaleart median: 1 days open

The posting

Overview

We are looking for a Warranty Officer to manage warranty claims and related documentation for automotive service operations. The role focuses on ensuring accurate claim submissions, following manufacturer warranty procedures, and coordinating with relevant teams to support timely claim processing and resolution.

Responsibilities

  • Prepare, review, and submit warranty claims in accordance with manufacturer guidelines and company procedures.
  • Maintain accurate warranty records, claim documentation, and supporting service documents.
  • Follow up on warranty claim approvals, rejections, and pending submissions.
  • Coordinate with workshop technicians, service advisors, and spare parts teams to obtain the information required for warranty claims.
  • Ensure warranty claims are submitted within the required timelines and comply with manufacturer requirements.
  • Monitor claim status and assist in resolving documentation discrepancies or claim-related queries.
  • Maintain proper records of warranty claims, repairs, and claim settlements.

Requirements

  • 1–2 years of experience in automotive warranty operations, after-sales service, or a related automotive role.
  • Basic understanding of automotive service procedures and manufacturer warranty policies.
  • Experience handling warranty claims, job cards, and service-related documentation.
  • Good attention to detail and strong organizational skills.
  • Ability to coordinate effectively with workshop and service teams.
  • Good communication skills in English and Sinhala; Tamil language skills are an added advantage.

Preferred Qualifications

  • Diploma or qualification in Automobile Engineering, Mechanical Engineering, or a related field.
  • Experience using a Dealer Management System (DMS) or automotive service management software.
  • Familiarity with manufacturer warranty claim procedures and documentation requirements.
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