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Open nowPosted 3 days ago

CUSTOMER SERVICE MEDEWERKER

Skillflex

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowCUSTOMER SERVICE MEDEWERKERSkillflex · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Skillflex's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 3 days ago

The posting

Hou je ervan om te werken in een dynamische omgeving waar je echt klanten kan helpen? Als Customer Service Medewerker ben je de schakel tussen klanten, dealers en chauffeurs en ons Operations-team. Je zorgt ervoor dat alles vlot verloopt en dat onze klanten volledig tevreden zijn.

Je zorgt voor een nauwkeurige operationele opvolging van je klantenportefeuille:

  • Opmaak van dagelijkse, wekelijkse en maandelijkse rapporteringen
  • Beheer van telefonische oproepen en dagelijkse klantencommunicatie
  • Opvolging van klantenklachten en korte termijn actieplannen
  • Dagelijkse opvolging van interne en externe operationele problemen
  • Opvolging van speciale klantopdrachten buiten de standaardafspraken
  • Opmaak en opvolging van kwaliteits- en doorlooptijdindicatoren in samenwerking met de coördinatoren
  • Beheer en opvolging van lege klantverpakkingen in samenwerking met de dealers
  • Deelname aan wekelijkse en maandelijkse klantvergaderingen
  • Actieve bijdrage aan het geïntegreerde kwaliteits- en milieumanagementsysteem
  • Strikte toepassing van de geldende procedures en veiligheidsregels

Je belangrijkste doelstellingen:

  • Naleven van de gemaakte afspraken met klanten
  • Zorgen voor een snelle, efficiënte en kwalitatieve service
  • Maximaliseren van klanttevredenheid

REF:EVE1

Jouw kennis:

  • Kennis van de automotive- of logistieke sector is een pluspunt
  • Goede beheersing van het Engels (mondeling en schriftelijk)
  • Goede beheersing van het Nederlands (mondeling en schriftelijk)
  • Kennis van het Frans is een plus - handig om vlot samen te werken met Franstalige collega’s

Jouw vaardigheden:

  • Goede beheersing van gangbare kantoorsoftware, in het bijzonder Excel
  • Sterk ontwikkeld klantgericht denken
  • In staat om rapporten op te stellen en indicatoren op te volgen
  • Klachten en operationele problemen kunnen analyseren en oplossen
  • Zin voor initiatief en het vermogen om verbeteringen voor te stellen
  • Polyvalentie en bereidheid om collega’s te vervangen indien nodig

Jouw profiel:

  • Nauwkeurigheid en organisatievermogen
  • Goede aanpassingsvaardigheid en sterke reactietijd
  • Uitstekende mondelinge en schriftelijke communicatie
  • Teamspirit
  • Stressbestendigheid en het vermogen om kalm te blijven in alle situaties
  • Beschikbaarheid

Posting text belongs to the employer. Removal requests: contact us.

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