The posting
The Lead Bartender is responsible for preparing and serving beverages to guests, ensuring exceptional guest service, maintaining compliance with gaming and alcohol regulations, and supporting a high-energy environment. This role combines hands-on bartending with leading bar staff, handling inventory, and ensuring smooth service.
- Provides prompt, efficient, friendly, and quality service and preparation of beverages to all customers in accordance with standard recipes and guest preferences.
- Greets guests promptly and courteously, creating a welcoming and engaging atmosphere.
- Handles VIP and high-limit area beverage requests with discretion and professionalism.
- Resolves guest complaints and operational issues promptly and professionally and escalates to shift managers as necessary, and communicates to shift managers any difficulties, guest comments and other relevant information.
- Promotes, up-sells and regularly replenishes beverages, abiding by responsible alcohol service regulations.
- Converses with guests about alcoholic beverages, advising the types and styles of beverage and taking and serving beverage orders.
- Complies with legal provisions of local liquor codes.
- Assesses guest’s intoxication level and takes appropriate action as needed.
- Monitors factors that interfere with the total experience of the guest.
- Uses refrigeration system correctly.
- Effectively operates the post-mix syrups bulk dispensing system.
- Operates the beer reticulation system.
- Adheres to stock control procedures.
- Sets PAR levels for stocking and handles procurement of inventory from Warehouse.
- Complies with all department rules, regulations, policies, procedures, and internal controls and all local and federal rules and regulations.
- Accepts payment and/or comp authorization upon service of all beverages prepared and/or served.
- Complies with ABC training.
- Polishes glassware daily.
- Cleans beverage guns and sanitizes them daily
- Responsible for the daily cleanliness and organization of the bar, including deep cleaning of certain areas, and helps hold all bar staff accountable while ensuring compliance with health and safety regulations.
- Follows and monitors cash handling procedures and reconciles daily sales reports accurately.
- Creates specialty cocktails, standardizes recipes, teaches and maintains continuity of recipes among bar staff.
- Educates beverage staff on cocktail recipes and background of liquors and spirits.
- Trains and mentors interested beverage staff for the bartender position.
- Attends periodic meetings and training sessions.
- Promotes positive public and employee relations.
- Always present oneself with a neat and clean appearance and upholds uniform standards for all bartenders.
- Performs other duties as assigned.
- Must be 21 years or older.
- High school Diploma or education equivalent required.
- 3 years’ experience bartending in a high-volume front bar, service bar, and/or nightclub setting.
- Casino experience is strongly preferred.
- Must be a knowledgeable mixologist.
- Advanced knowledge of wine varietals and popular producers, along with advanced knowledge of beer and liquor brands, as well as current beverage trends.
- Must have advanced bartending techniques.
- Must be comfortable with jigger usage.
- Experience with elevated garnish, ice, and glassware programs preferred.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Ability to multitask and work efficiently under pressure.
- Ability to wear and appear to be comfortable in the assigned uniform provided, without restrictions.
- Strong understanding of POS systems and bar inventory software.
Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Yes, process facilitated by the Company
Other Certifications? Food Handler, ServSafe
