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ClosedPosted 25 days ago

Document Production Team Leader - Legal Sector

smart-pa6 open roles

Where
South Africa - REMOTE
Work mode
Remote

This posting closed on 2026-10-22. 6 other smart-pa postings are live.

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Still open, like this oneLive
  1. Executive Assistant4d agosmart-pa · South Africa - REMOTE
  2. Document Production Specialist - Legal Sector15d agosmart-pa · South Africa - REMOTE
  3. Business Operations Assistant15d agosmart-pa · South Africa - REMOTE
  4. Business Operations Assistant15d agosmart-pa · South Africa - REMOTE

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. smart-pa postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 25 days ago

smart-pa median: 11 days open

The posting

Key Responsibilities and Skills

The Document Production Team Leader is responsible for leading a high-performing document production and formatting team for s global law firm while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.

Team Leadership

  • Lead, coach and support a team of document production specialists, setting clear expectations and performance standards
  • Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development
  • Provide hands-on support with complex or high-risk document production tasks as required

Operations & Service Delivery

  • Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels
  • Maintain the highest standards of accuracy, output, and turnaround across all document production work
  • Act as the first point of escalation for workflow challenges, quality concerns, or client expectations
  • Provide hands-on support with complex document production
  • Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs)
  • Champion best practice and support the adoption of new technology and tools

Process Improvement & Quality

  • Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively
  • Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes
  • Maintain clear process documentation and encourage knowledge sharing across the team

Stakeholder Management

  • Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed.
  • Build and maintain strong day-to-day relationship with the client
  • Support with service reviews, contributing to positive client outcomes and long-term partnerships

Skills

We're looking for someone who:

  • Has proven ability to lead, coach and develop a team in a high-standards, client-focused environment
  • Has strong organisational and workload management skills, able to prioritise competing tasks while maintaining quality and accuracy
  • Has excellent communication skills, able to engage confidently and professionally with stakeholders at all levels
  • Demonstrates a proactive approach to identifying process improvements and contributing ideas to enhance workflows, team performance, and client outcomes
  • Has high attention to detail and commitment to accuracy across all document production work
  • Has strong problem-solving and decision-making skills, including handling escalations effectively
  • Has the ability to monitor team performance, provide constructive feedback, and support continuous learning
  • Is comfortable with adopting new technology and tools

Experience

Essential:

  • Minimum of 3+ years' experience in a document production and formatting role in a law firm
  • Minimum of 2+ years' team management experience
  • Demonstrated experience producing, formatting, updating and quality checking complex documents, including advanced Word function (styles, templates, tracked changes, formatting)
  • Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software
  • Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail
  • Proven track record of building constructive working relationships and collaborating effectively within a team
  • Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required

Work Remotely

Yes

Schedule

Hours of Work: 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST)

Job Type

Full-time, permanent

What's in it for you?

At SmartPA, we believe in rewarding talent and supporting your growth:

  • Competitive salaries
  • Full time, remote work
  • Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)
  • 33 days holiday: because rest fuels greatness
  • Department incentives
  • Employee Assistant Programme

Posting text belongs to the employer. Removal requests: contact us.

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