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Open nowFirst seen 3 days ago

PM Admin Associate

Smartsourcing BPO23 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowPM Admin AssociateSmartsourcing BPO · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Smartsourcing BPO's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Smartsourcing BPO postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

Smartsourcing BPO median: 1 days open

The posting

Support the smooth and efficient operation of property management services.

Hi! We're Smartsourcing, and we're looking for a full time, onsite PM Admin Associate to support the day-to-day operations of the Property Management department. In this role, you'll provide effective, accurate, and proactive administrative support to help keep property management activities running smoothly, maintain strong operational processes, and contribute to the continued growth of the department.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu



About the Role

As a PM Admin Associate, you'll supports a team of four Property Managers, a Business Development Manager, and an existing Virtual Assistant, ensuring inbound communications, financial reconciliation, and compliance documentation are handled reliably and in line with the team.

Key Responsibilities

Administration and Reception Support

  • Manage reception duties, inbound calls, and front-line enquiries with a professional and personable telephone manner.
  • Monitor and manage shared property management email inboxes, responding to or triaging enquiries promptly.
  • Provide day-to-day administrative support to the Property Managers, BDM, and wider team.
  • Prepare, format, and process property management documentation accurately
  • Prioritise a high volume of competing administrative tasks without dropping items.
  • Proactively identify and pick up work without waiting for direction. 

Financial Administration and Reconciliation 

  • Perform daily financial reconciliation accurately and on time.
  • Support financial administration in coordination with the sales-side finance administrator where finances cross over.
  • Maintain accurate financial records and documentation.
  • Apply basic accounting knowledge to identify and resolve routine discrepancies.
  • Escalate financial discrepancies or concerns promptly to the relevant Property Manager or BDM.

Client and Stakeholder Communication

  • Build and maintain strong relationships with property owners, tenants, and clients.
  • Communicate diplomatically and efficiently with the Property Managers, BDM, Senior PMs, and existing VA.
  • Liaise with suppliers and contractors via Tapi and coordinate with the Bond Centre as required.
  • Provide timely, clear, and professional responses across multiple communication channels.
  • Coordinate closely with the sales-side finance counterpart to prevent communication breakdowns.

Compliance and Legislative Knowledge

  • Maintain a comprehensive and up-to-date understanding of relevant industry legislation, including NZ residential tenancy law.
  • Apply knowledge of the Healthy Homes Standard across compliance documentation and processes.
  • Ensure compliance documentation is accurate, complete, and current.
  • Support the team in adhering to industry compliance requirements and Best Practice
  • Escalate compliance risks or unfamiliar matters to the relevant Property Manager.

Documentation and Portfolio Support 

  • Assist in growing and developing a portfolio that conforms and Best Practice.
  • Prepare, load, and maintain property and management records accurately, including new managements
  • Organise and maintain documentation, files, and records for easy retrieval.
  • Support the Property Managers in day-to-day portfolio administration.
  • Prepare for and support the introduction of project tracking (e.g. Monday.com) as responsibilities expand.

Website and Social Media Administration 

  • Support website administration and updates as required.
  • Create and schedule social media content for Facebook and Instagram using Canva and Adobe tools.
  • Maintain a consistent, on-brand voice and visual identity across published materials.
  • Coordinate marketing and social content with the wider team.
  • Ensure published content aligns with brand guidelines and is accurate.

Artificial Intelligence (AI) Readiness and Digital Enablement

  • Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations
  • Apply sound judgment by validating outputs and avoiding overreliance, ensuring accuracy and accountability in all work delivered
  • Participate in AI readiness trainings and proactively identify opportunities for process improvement through automation and responsible AI integration

What You'll Need to Succeed

Experience

  • At least college-level education is preferred. A background in Business Administration, Real Estate, Property Management.
  • Experience in property management administration is required, together with basic accounting knowledge.
  • Prior exposure to a multi-property-manager office environment, or to the real estate or property management industry, is strongly preferred.

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

  • 5-day Christmas Leave (unwrap real time off)
  • Healthcare from Day 1 for you and your family (because healthcare matters)
  • Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
  • Night shift differential for evening schedules
  • Subsidized gym membership and sports wellness clubs
  • Smartsourcing Exclusives (deals made just for you)
  • Themed BFFs, monthly knockoffs, summer parties
  • Community give-back programs and personal development workshops

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Keep it organized. Keep properties moving. Apply now.

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