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Open nowPosted 49 days ago

Motorsport Event Coordinator

Smedley Group16 open roles

Where
Ittlingen, Baden-Württemberg, Germany
Work mode
Hybrid
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Your applicationOpen nowMotorsport Event CoordinatorSmedley Group · Ittlingen, Baden-Württemberg, Germany

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  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 49 days ago

The posting

Job Title: Event Coordinator

Standort: Ittlingen

About FAT Karting League:

FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success — on and off the track.

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.

Über FAT Karting League:

Die FAT Karting League ist ein leistungsorientiertes Motorsportunternehmen, das auf Wettbewerb, Präzision und Erlebnis ausgerichtet ist. Wir bieten strukturierte Rennumgebungen, in denen Detailgenauigkeit, Beständigkeit und Teamarbeit sowohl auf als auch neben der Strecke entscheidend sind.

Als wachsendes Unternehmen bauen wir mehr als nur eine Karting-Liga auf. Mit geplanten Expansionen in weitere Bereiche des Motorsports schaffen wir Möglichkeiten für Menschen, die mit dem Unternehmen wachsen und ihre Karriere gemeinsam mit uns weiterentwickeln möchten. Wir suchen engagierte Persönlichkeiten, die sich in einem dynamischen Umfeld wohlfühlen, hohe Qualitätsstandards schätzen und durch Verantwortung sowie Entwicklungsmöglichkeiten motiviert sind.

Role Summary

The Event Coordinator is responsible for converting customer enquiries into confirmed bookings through proactive communication and a consultative approach.

In addition, the role supports event delivery by acting as the main point of contact for customers, ensuring accurate administration, identifying opportunities for additional bookings, and contributing to continuous improvement of customer and operational processes.

This role combines sales, customer service, and on-site event support within a dynamic motorsport environment.

Rollenübersicht

Der Event Coordinator ist verantwortlich für die Umwandlung von Kundenanfragen in verbindliche Buchungen durch proaktive Kommunikation und einen beratenden Ansatz im Verkaufsprozess.

Darüber hinaus unterstützt die Position die Durchführung von Veranstaltungen, fungiert als zentrale Ansprechperson für Kunden, gewährleistet eine korrekte Administration, identifiziert Möglichkeiten für Zusatzbuchungen und trägt zur kontinuierlichen Verbesserung von Kunden- und Betriebsprozessen bei.

Die Rolle vereint Vertrieb, Kundenservice und operative Unterstützung vor Ort in einem dynamischen Motorsportumfeld.

Key Responsibilities:

Lead Conversion & Sales

  • Manage new and existing enquiries via CRM systems, phone, email, and social platforms
  • Build strong relationships with customers and guide them through the booking process
  • Provide clear and accurate programme information and handle objections professionally
  • Proactively follow up on enquiries to maximise conversion rates
  • Maintain accurate and up-to-date records within CRM systems

Event Delivery & Customer Experience

  • Act as the primary point of contact for customers during events
  • Manage on-site administrative processes (e.g. registration and data accuracy)
  • Communicate schedules and updates clearly and professionally
  • Collect and document customer feedback
  • Escalate operational issues where required
  • Promote future events and programmes

Community & Brand Engagement

  • Support social media activity in collaboration with the wider team
  • Act as a local brand ambassador

Process Improvement & Project Support

  • Contribute to improvements in sales and customer service processes
  • Support operational projects and initiatives
  • Identify opportunities to improve efficiency and customer experience

Hauptaufgaben:

Lead Conversion & Vertrieb

  • Bearbeitung neuer und bestehender Anfragen über CRM-Systeme, Telefon, E-Mail und soziale Medien
  • Aufbau vertrauensvoller Kundenbeziehungen und Begleitung durch den Buchungsprozess
  • Bereitstellung klarer und vollständiger Programminformationen sowie professioneller Umgang mit Einwänden
  • Proaktive Nachverfolgung von Anfragen zur Maximierung der Abschlussquote
  • Pflege korrekter und aktueller Daten im CRM-System

Eventdurchführung & Kundenerlebnis

  • Zentrale Ansprechperson für Kunden während Veranstaltungen
  • Durchführung administrativer Prozesse vor Ort (z. B. Registrierung, Datenprüfung)
  • Klare und professionelle Kommunikation von Zeitplänen und Änderungen
  • Erfassung und Dokumentation von Kundenfeedback
  • Weiterleitung operativer Themen an die zuständigen Stellen
  • Förderung zukünftiger Veranstaltungen und Programme

Community & Markenpräsenz

  • Unterstützung bei Social-Media-Aktivitäten in Zusammenarbeit mit dem Team
  • Repräsentation der Marke auf lokaler Ebene

Prozessoptimierung & Projektunterstützung

  • Mitwirkung an der Optimierung von Vertriebs- und Serviceprozessen
  • Unterstützung bei operativen Projekten
  • Identifikation von Verbesserungspotenzialen in Abläufen und Kundenerlebnis

Qualifications and Experience:

Essential:

  • Be able to speak German and English
  • Experience in a customer-facing role involving enquiry management
  • Experience handling inbound enquiries via phone, email, or CRM
  • Strong communication skills and ability to build rapport quickly
  • Professional and confident communication style
  • Ability to prioritise and manage multiple tasks
  • High attention to detail
  • Experience using CRM systems
  • Ability to remain calm under pressure

Desirable:

  • Experience in sales or conversion-focused roles
  • Experience in events, sports, or youth programmes
  • Social media or community engagement experience
  • Process improvement or project experience

Qualifikationen und Erfahrung:

Erforderlich:

  • Kann Deutsch und Englisch sprechen
  • Erfahrung in einer kundenorientierten Position mit Bearbeitung von Anfragen
  • Erfahrung im Umgang mit Anfragen per Telefon, E-Mail oder CRM-System
  • Ausgeprägte Kommunikationsfähigkeiten und schnelle Beziehungsbildung
  • Professionelles und sicheres Auftreten
  • Fähigkeit zur Priorisierung und Organisation mehrerer Aufgaben
  • Hohe Detailgenauigkeit
  • Erfahrung im Umgang mit CRM-Systemen
  • Belastbarkeit und souveränes Auftreten unter Druck

Wünschenswert:

  • Erfahrung im Vertrieb oder in einer abschlussorientierten Rolle
  • Erfahrung im Event-, Sport- oder Jugendbereich
  • Erfahrung im Bereich Social Media oder Community Management
  • Erfahrung in Prozessoptimierung oder Projektarbeit

Additional Information:

  • Full-time, permanent position based in Stuttgart, Germany
  • Standard working hours apply; weekend work will be required during events
  • Working time will comply with German labour laws
  • Travel to event locations is required

Weitere Informationen:

  • Vollzeitstelle, unbefristet, Standort Stuttgart
  • Es gelten die normalen Arbeitszeiten; an Wochenenden wird Arbeit bei Veranstaltungen erforderlich sein
  • Arbeitszeiten gemäß deutschem Arbeitsrecht
  • Reisebereitschaft zu Veranstaltungsorten erforderlich

FAT Karting League is committed to equal opportunities and fostering an inclusive workplace.

FAT Karting League setzt sich für Chancengleichheit und ein inklusives Arbeitsumfeld ein.

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