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Open nowPosted 26 days ago

RMA Coordinator

Smith67 open roles

Where
Haarlem, The Netherlands
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Your applicationOpen nowRMA CoordinatorSmith · Haarlem, The Netherlands

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Smith postings stay open a median of 46 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 26 days ago

Smith median: 46 days open

The posting

Job Purpose

  • To research and issue all customer requests for material return; coordinate returns to vendors

Essential Job Duties

  • Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.
  • Process and issue customer credits and vendor debits in a timely and accurate manner.
  • Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.
  • Respond to accounting inquiries and provide supporting documentation as needed.
  • Prepare and distribute weekly and monthly RMA/RTVA reports
  • Track return material movement and ensure proper documentation is maintained for audits and internal controls.
  • Assist with routine and scheduled cycle counts to validate stock accuracy.
  • Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.
  • Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day‑to‑day activities.
  • Provide backup support for other functions within the Operations team as needed.

Competencies

  • Ability to multi-task
  • Must be detail oriented and able to work in a fast-paced environment

Experience

  • At least 2 years of proven warehouse experience in an all-around role, specifically within the electronics or IT parts industry.
  • A keen eye for detail and the ability to detect physical defects in components.
  • Strong written and oral communication skills.
  • Excellent organizational and multitasking abilities.
  • The ability to lift up to 15kg.
  • Experience with Microsoft Office, specifically Excel, is a plus.
  • Knowledge of the electronics distribution field is a bonus.

Software Requirements MS Office

Position Type Full-Time/Regular

#LI-NV1

We are an Equal Opportunity/Affirmative Action Employer.

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