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Open nowPosted 29 days ago

Dental Medical Receptionist (Dental Practice Proficiency Required)

snappycx39 open roles

Where
Philippines, Remote
Work mode
Remote
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Your applicationOpen nowDental Medical Receptionist (Dental Practice Proficiency Required)snappycx · Philippines, Remote

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 29 days ago

The posting

Dental Medical Receptionist (Dental Practice Proficiency)

English Speaking | Remote

Employment Type: Independent Contractor | Full-Time & Part-Time Work Arrangement: Fully Remote | Specific working hours will depend on the client's requirements. Hours: 15–40 hours per week Time Zones: U.S. Eastern, Central, or Pacific Time

Job Overview

We are looking for a reliable, patient-focused, and experienced Dental Medical Receptionist to join our remote healthcare team. The ideal candidate will have 3+ years of hands-on experience working in a U.S. dental practice and a strong understanding of dental front-office operations, patient communication, scheduling, insurance verification, pre-authorizations, and dental terminology.

The successful candidate must be comfortable communicating with patients in English and have practical experience working with dental insurance, treatment plans, dental coding, and pre-authorization processes.

Key Responsibilities

  • Manage inbound calls, emails, and patient inquiries in both English and Spanish.
  • Schedule, reschedule, and confirm dental appointments.
  • Handle patient check-in and check-out processes.
  • Verify patient demographics, insurance eligibility, and dental benefits.
  • Review insurance benefits, including copays, deductibles, annual maximums, waiting periods, and coverage limitations.
  • Obtain and follow up on dental insurance pre-authorizations and pre-determinations.
  • Assist with treatment plan coordination and communicate insurance-related information to patients.
  • Process patient payments and follow up on outstanding balances.
  • Coordinate appointment reminders, recalls, and patient follow-ups.
  • Maintain accurate and up-to-date patient records and documentation.
  • Communicate effectively with dentists, hygienists, dental assistants, insurance companies, and other dental staff.
  • Support dental claims and other insurance-related administrative processes as needed.
  • Maintain patient confidentiality and comply with HIPAA requirements.
  • Provide general administrative and front-desk support to ensure smooth daily dental practice operations.

Required Qualifications & Experience

  • 3+ years of hands-on experience as a Dental Receptionist, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice.
  • Previous experience working remotely in a dental setting is required.
  • Fluent in English, with strong verbal and written communication skills .
  • Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination.
  • Hands-on dental insurance pre-authorization/pre-determination experience — not just theoretical knowledge.
  • Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums.
  • Working knowledge of dental coding and CDT codes.
  • Understanding of dental procedures, treatment plans, and common dental terminology.
  • Basic understanding of dental X-rays and the ability to identify or understand common types of dental radiographs and terminology.
  • Strong patient service and communication skills.
  • Excellent organizational skills with the ability to manage multiple tasks and priorities.
  • Proficiency with computers, electronic health/dental records, and dental practice management software.
  • Ability to work independently and maintain productivity in a fully remote environment.
  • HIPAA knowledge or certification is preferred.

Preferred Dental Practice Management Experience

Experience with one or more of the following dental practice management systems is highly preferred:

  • Dentrix / Dentrix Ascend
  • Eaglesoft
  • Open Dental
  • Curve Dental
  • Or other comparable dental practice management systems.

Preferred Additional Experience

  • Dental insurance claims and follow-up.
  • Dental pre-authorizations and pre-determinations.
  • Treatment plan coordination.
  • Dental coding and CDT codes.
  • Understanding of dental X-rays and radiographic terminology.
  • Insurance benefit breakdowns and verification.
  • Patient billing, payment processing, and outstanding balance follow-up.
  • Experience communicating with U.S. dental insurance providers.
  • Previous remote dental practice experience.

Ideal Candidate

The ideal candidate is a bilingual dental professional with strong front-office experience who can confidently communicate with patients, verify dental insurance benefits, navigate pre-authorization requirements, understand CDT codes and dental terminology, and provide administrative support with minimal supervision.

This is not a general medical receptionist position. Hands-on dental practice experience and practical knowledge of dental insurance processes are essential.

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