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Open nowPosted 22 days ago

First Line Support Specialist

softswiss65 open roles

Where
T'bilisi, Georgia
Work mode
On site
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Your applicationOpen nowFirst Line Support Specialistsoftswiss · T'bilisi, Georgia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on softswiss's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. softswiss postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

softswiss median: 1 days open

The posting

Overview:

SOFTSWISS continues to expand the team and is looking for a First Line Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.

Key responsibilities:

  • Respond to inquiries and requests professionally and efficiently
  • Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
  • Use internal tools and workflows effectively (training provided)
  • Escalate complex or unresolved cases to the appropriate team with detailed documentation
  • Maintain high quality and accuracy in all communications and task handling
  • Handle a high volume of tasks efficiently while maintaining professionalism
  • Work from our office in Tbilisi – mandatory
  • Follow a shift schedule 2/2 (12-hour shifts with day/night alternation, including a 2-hour break)

Required Experience:

  • English proficiency (B2 level or higher)
  • Strong soft skills – patience, empathy, and problem-solving ability
  • Excellent typing speed and ability to work efficiently with multiple software tools
  • A team player with a strong sense of accountability
  • Ability to ensure smooth processes and maintain high operational quality

Nice to have:

  • Prior experience in customer support

Our Benefits:

  • Private health insurance
  • Sports benefits
  • Comprehensive Mental Health Program
  • Free English lessons (online)
  • Local language courses
  • Paid time off
  • Maternity leave support
  • Referral program rewards
  • Upskilling, internal workshops, and participation in professional conferences
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  1. A CV for this posting

    Written against softswiss's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on softswiss's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    softswiss's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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