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Open nowPosted 6 hours agoWe saw it 98 min after it went up

PSP Support Agent – Junior

softswiss65 open roles

Where
Beograd, Serbia; T'bilisi, Georgia
Work mode
Remote
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Your applicationOpen nowPSP Support Agent – Juniorsoftswiss · Beograd, Serbia; T'bilisi, Georgia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on softswiss's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. softswiss postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 hours ago

softswiss median: 1 days open

The posting

Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities:

  • Process customer and payment system requests via the Jira helpdesk and email.
  • Monitor and maintain the stability of payment systems.
  • Work directly with payment systems.
  • Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
  • Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
  • Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

  • Higher or incomplete higher education (preferably with a technical background).
  • English proficiency at B2 level or higher.
  • Russian proficiency at C1 level or higher.
  • Experience working with payment systems is preferred.
  • Hands-on experience providing support via a helpdesk system is desirable.
  • Background in technical support (1st or 2nd line) will be an advantage.
  • Basic knowledge of web architecture will be a plus.

Our Benefits:

  • Full-time remote work opportunities and flexible working hours
  • Private insurance
  • Additional 1 Day Off per calendar year
  • Sports program compensation
  • Comprehensive Mental Health Programme
  • Free online English lessons with a native speaker
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events
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    Written against softswiss's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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