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Open nowFirst seen 4 days ago

Aps5 Site Technology officer helpdesk role

Softtest pays pty ltd3,273 open roles

Where
Melbourne, VIC, Australia
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Your applicationOpen nowAps5 Site Technology officer helpdesk roleSofttest pays pty ltd · Melbourne, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Softtest pays pty ltd's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Australian Citizens residing in Australia only respond.

Australian Citizens residing in Australia with ability to obtain Baseline only respond.

  • Contract start 26 June 2023 to 12 months, 12 months extensions.
  • Australian Citizen, Ability to obtain Baseline Clearance, Brisbane preferred location, Melbourne (Richmond), Geelong role.

Send your responses to [email protected]

Duties

  • Work as an onsite liaison to both senior technical staff, vendors, and end users.
  • Support the Agencys video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users.
  • Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting.
  • Using tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays.
  • Provide support on the M365 platform.
  • Assist with asset logistics requirements, including receipt and distribution.
  • Update and maintain appropriate registration of all ICT asset including asset moves.
  • Communicate effectively with key stakeholders, including senior executives.
  • Implementation of technical change management activities.
  • Investigate technical problems assigned to the team and engage others to assist in addressing such problems.
  • Foster a positive culture within the ICT Services Branch, aligned with Agency values.

Every application requires to address selection criteria as part of application submission.

Essential Criteria

1. Demonstrated minimum of 3 years' experience in ICT operations roles.

2. Experience covering Technology hardware, infrastructure and networks.

3. Sound understanding of ITIL best practice.

4. Demonstrated high level conceptual, analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to difficult and complex problems.

5. Demonstrated high level customer service and support skills.

6. Hold or have the ability to obtain Baseline clearance.

Desirable Criteria

1. Experience working in Government or large organisations is an advantage.

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    The review screen in CV Rocket: how each CV was read, round by round.

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