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Assistant Director Integration Support

Softtest pays pty ltd3,273 open roles

Where
Surry Hills, NSW, Australia
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Your applicationOpen nowAssistant Director Integration SupportSofttest pays pty ltd · Surry Hills, NSW, Australia
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This job: first seen 2 days ago

The posting

Australian Citizens With ability to obtain NV1 Clearance residing in Australia only respond

  • Contract start 01 May 2023 to 12 months, 12 months extensions.
  • Australian Citizen, Ability to obtain NV1 Clearance, Canberra, Sydney (Surry Hill) or Melbourne (Richmond) role.

Send your responses to [email protected]

Overview

The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.

We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies. The Office of the CIO (OCIO) seeks an experienced Integration Support Assistant Director to join our dynamic fast-paced team.

Duties

  • Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
  • Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agencys integration platforms
  • Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues
  • Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for the Agencys integration platforms using tools such as Splunk and Dynatrace
  • Ensure support and operational activities are aligned to business prioritisation, ICT security and architecture patterns, and the Agencys overall strategic objectives.
  • Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.
  • Responsibility of the day-to-day running and operations of the Agencys integration platforms including all required activities and tasks to ensure availability, performance and usability of systems for users.
  • Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.
  • Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements.
  • Identify areas of improvement, and implement solutions and continuous improvement initiatives.

Every application requires to address selection criteria as part of application submission.

Essential Criteria

  • More than 5 years experience working with API integration, ideally in a support/operations role
  • Experience maintaining and administering APIs and applications using Mulesoft
  • Excellent communication and stakeholder management skills to manage competing stakeholder groups
  • Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration

Desirable Criteria

  • Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk
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