Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 38 hours ago

Knowledgebase Author

Softtest pays pty ltd3,271 open roles

Where
Canberra, ACT, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowKnowledgebase AuthorSofttest pays pty ltd · Canberra, ACT, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Softtest pays pty ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 38 hours ago

The posting

Australian Citizens residing in Australia with ability to obtain Baseline Clearance only respond.

  • Contract start 29 August 2023 to 31 December 2023, 6 months extensions.
  • Australian Citizen, Ability to obtain baseline Clearance, Canberra role.

Send your responses to [email protected]

Overview

About our requirements

The role will be responsible for, but not limited to:

Development, implementation, and ongoing maintenance of the Knowledgebase including systems, tools, resources, artefacts, and training modules for service desk staff and AEC staff, knowledgebase policies, and processes in alignment with the ITIL framework.

Managing knowledgebase content throughout the documentation lifecycle, including document creation, review, implementation, upkeep, reviews, responses to feedback, and managing topics; including general operations of the knowledgebase space involving creating and modifying document workflows, identifying content owners, and reviewing expiring or ageing documentation.

Writing and maintaining technical documentation and service management system design specifications; and the documentation of new processes in consultation with business representatives, Subject Matter Experts, and other specialists.

Research knowledge management requirements and tools and advise on their applicability in the AEC environment and AEC projects.

Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.

Develop and support key internal and external relationships, including managing stakeholders to achieve work area and agency goals. In addition, represent the agency by promoting its interests in various forums.

Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.

Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities, milestones and responsibilities.

Perform additional duties or assume responsibility of functions as directed from time to time.

2. About the Project

The Knowledgebase Author supports the Knowledgebase Manager in the development and implementation of knowledge management tools and processes through identifying, creating, representing and distributing information on problems, incidents and requests within the AEC Service Operations Section of the Digital Technology Branch, including participating in section planning for short term tasks and work area planning for longer term initiatives.

Every application requires to address selection criteria as part of application submission.

Mandatory:

Understanding in the application of the ITIL framework and its relationship with service and knowledge management.

Understanding of applying service and knowledge management practices across an organisation and within a knowledgebase.

Knowledge and experience in documenting service desk support artefacts and tools for clients, and maintaining a knowledgebase.

Knowledge and experience in successfully setting priorities and delivering quality results on time.

Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.

Proven analytical abilities with the ability to facilitate change and contribute to business improvement strategies.

Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Desirable:

Experience with ServiceNow or similar ITSM toolset.

Minimum 3 years experience in service desk support, knowledgebase development, or similar

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Softtest pays pty ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Softtest pays pty ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Softtest pays pty ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.