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Open nowPosted 276 days ago

ランナー Runner - Soho House Tokyo

Soho House & Co.439 open roles

Where
Tokyo Prefecture, Japan
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Your applicationOpen nowランナー Runner - Soho House TokyoSoho House & Co. · Tokyo Prefecture, Japan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Soho House & Co.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Soho House & Co. postings stay open a median of 26 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 276 days ago

Soho House & Co. median: 26 days open

The posting

-English follows-

職務概要（Job Role）

Soho Houseのランナーとして、メンバーの皆様に常に素晴らしい体験を提供することがあなたの役割です。 自然なホスピタリティと魅力を活かしながら、人とつながり、成長し、楽しみ、そして価値を生み出せる環境をご提供します。

主な役割は、ウェイティングスタッフをサポートし、メンバーにより良い体験を提供することです。 キッチンから料理、またはバーからドリンクをテーブルへ迅速に提供し、キッチン／バーとフロアをつなぐ役割を担います。 また、サービスに向けたテーブルセッティングの準備も担当します。

主な業務内容（Main Duties）

  • キッチンやバーから料理・ドリンクを迅速に各テーブルへ提供する
  • 常に清潔で整った作業環境を維持する
  • 担当セクションにおけるサービス提供と管理を行う
  • メンバーとの関係性を築き、パーソナライズされたサービスを提供する
  • カトラリーを磨き、常に使用可能な状態に整える
  • レモンラップ、コンディメント、バターなど、テーブル備品の事前準備を行う
  • オープンおよびクローズ業務（ステーションの準備・片付けを含む）をサポートする
  • フロントおよびバックオブハウスのミーティングに参加し、メニュー変更やスペシャル、テイスティング内容を把握する
  • メンバー退店後、テーブルを整え、次のお客様を迎える準備を行う
  • 常に高いホスピタリティとプロフェッショナリズムを持ってメンバー対応を行い、必要に応じてフロアマネージャーへエスカレーションする
  • 安全・セキュリティ・満足度・ウェルビーイングに関する事項に適切に対応する
  • VIPおよびPWKのお客様に対して適切な対応を行い、プライバシーと機密性を厳守する
  • 必要に応じてチームを柔軟にサポートする

応募資格・求める経験（Experience Required）

Soho Houseのランナーとして活躍するためには、忙しいハイレベルな環境での業務経験がある方、またはそれに準ずる意欲と、一流のサービスを提供するための素質が求められます。 また、チームの一員として、信頼性が高く、フレンドリーで、成功に向けて貢献できる方を歓迎します。

  • 食・ドリンク・ホスピタリティへの情熱
  • 細部にまで気を配る力
  • 優れた顧客対応力
  • 思いやりのあるコミュニケーション能力
  • 高い整理整頓能力と信頼性
  • フィードバックを受け入れ、メンバー満足度向上につなげる力
  • マルチタスク能力およびスピード感のある環境での対応力

文書および口頭での指示を理解し、遂行する能力

Job Role

As a Runner at Soho House, your role is to consistently deliver an exceptional experience to our members. You will connect with people through natural hospitality and charm, while working in an environment where you can grow, enjoy, and create value.

Your main responsibility is to support the waiting staff and enhance the overall member experience. You will deliver food from the kitchen and drinks from the bar to tables in a timely manner, acting as a key link between the kitchen/bar and the floor. You will also assist with table preparation to ensure smooth service.

Main Duties

  • Deliver food and drinks promptly from the kitchen and bar to members’ tables
  • Maintain a clean and well-organised working environment at all times
  • Support service delivery and organisation within your assigned section
  • Build relationships with members and provide personalised service
  • Polish cutlery and ensure it is always ready for use
  • Prepare table items in advance, such as lemon wraps, condiments, and butter
  • Assist with opening and closing duties, including station setup and breakdown
  • Attend front-of-house and back-of-house meetings to stay informed about menu changes, specials, and tastings
  • Reset tables after members leave and prepare for the next guests
  • Deliver service with high standards of hospitality and professionalism, escalating issues to the Floor Manager when necessary
  • Respond appropriately to matters related to safety, security, satisfaction, and well-being
  • Provide appropriate service to VIP and PWK guests, ensuring privacy and confidentiality at all times
  • Support the team flexibly as needed

Experience Required

To succeed as a Runner at Soho House, you should have experience in a fast-paced, high-standard environment, or a strong motivation and aptitude to deliver exceptional service.

We are looking for someone who is reliable, friendly, and able to contribute to the team’s success.

  • A passion for food, drinks, and hospitality
  • Strong attention to detail
  • Excellent customer service skills
  • Thoughtful and empathetic communication skills
  • Strong organisational skills and reliability
  • Ability to accept feedback and use it to improve member satisfaction
  • Ability to multitask and work efficiently in a fast-paced environment
  • Ability to understand and follow both written and verbal instructions
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