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Open nowPosted 15 hours agoWe saw it 3 min after it went up

Customer Support Representative

Source Bioscience1 open role

Where
Cambridge, United Kingdom
Work mode
On site
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Your applicationOpen nowCustomer Support RepresentativeSource Bioscience · Cambridge, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Source Bioscience's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Source Bioscience postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 15 hours ago

Source Bioscience median: 14 days open

The posting

Company Description

Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.

Job Description

This role is to manage the customer-facing administrative tasks for the Clinical Laboratory based in Cambridge. Liaise between customers, logistics and laboratory teams to ensure samples are collected and processed within stated timeframes. Further, to assist with sales processing, and work closely with other customer services personnel and the sales team as required by the business.

Main duties and responsibilities

  • Liaising with customers regarding confidential clinical information including monitoring, following up and completing requests for information from service users
  • Log and progress any customer complaints. Process all customer queries to conclusion and satisfaction for the customer. This will be carried out in conjunction with the Clinical Laboratory staff
  • Clinical record keeping duties including scanning, printing and filing of confidential records as required
  • Being responsible for receipt and logging of external results and preparation of reports for approval by Biomedical Scientist.
  • Liaise with the logistics team to deliver the Clinical Lab Sample Collection kits
  • Administration and distribution of diagnostic reports to customers/healthcare professionals, ensuring information regarding delivery targets are disseminated as and where necessary
  • Assist with sales processing and finance function administration from the point of test request through to support with issuing a quote, its dispatch and any subsequent queries thereafter
  • Provide front of house duties at the Cambridge site including answering the main telephone line, customer service emails, reception meet and greet, and handling incoming and outgoing post
  • Liaise between courier and laboratory teams to ensure samples are collected from customers and processed within stated timeframes. This will include being responsible for following tracking numbers to ensure drop offs/pick ups have been completed.
  • Work closely with the sales and laboratory team in a proactive way.
  • Provide ad-hoc support across the division during any period of change and increased service provision

Qualifications

Previous administration experience is desirable.

Excellent interpersonal and communication skills.

Must be computer literate with good working knowledge of MS Office (Outlook, Excel, Word).

Knowledge and/or experience of working within the UK healthcare system is desirable.

Additional Information

  • Income Protection
  • Life Assurance x4 salary
  • Employee Assistance Programme
  • Medicash health cash plan
  • Shopping & leisure discount portal
  • Virtual GP Service
  • mProve Yourself health and wellbeing resources
  • SkinVision App
  • Able Futures Mental Health support
  • 33 days holiday (inclusive of bank holidays) increasing with LOS
  • An extra day off on your birthday
  • Option to buy and sell holidays
  • Cycle to work scheme
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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