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Open nowPosted 38 days ago

Customer Success Manager

Spyne14 open roles

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Your applicationOpen nowCustomer Success ManagerSpyne

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 38 days ago

The posting

About the Company

Spyne is revolutionizing automotive retail with Generative AI—and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe. Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy: 5X revenue growth in 15 months—now gunning for 3-4X more this year. Launched industry-first AI Image & 360° solutions. Expanding aggressively in the US & Europe. Next up? A full GenAI Automotive Retail Suite.

Read more about us:

  • Studio AI Product - Link
  • Vini AI Teaser - Link
  • Spyne New Office - Link
  • Series A Announcement: Spyne raises $16 Million - Link
  • Spyne secures funding for US Expansion! - Link

About the Role

We’re not looking for a typical Customer Success Manager. We’re looking for a Strategic Operator — someone who can think like a consultant, act like a founder, and sell like a business owner. You’ll own a book of business across the US & Europe — driving adoption, solving tough problems, and growing revenue. You’ll be the CEO of your accounts: every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers. This is a revenue ownership role — not support, not relationship management. You’ll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.

Responsibilities:

  • Own Your Book of Business
  • Run your accounts like a business, drive adoption, retention, and expansion
  • Be accountable for renewals, upsell revenue, and account profitability
  • Create strategic account plans that define success metrics and measurable ROI
  • Diagnose and troubleshoot complex customer issues — often with limited context
  • Collaborate with Product, Tech, and AI teams to design sustainable solutions
  • Convert customer insights into product and process improvements
  • Drive Growth and Advocacy
  • Build relationships with dealership GMs and executives across the US & EU
  • Turn customers into long-term advocates through consistent value delivery
  • Spot white-space opportunities for expansion and lead them like a sales owner
  • Lead with Ownership
  • Operate as the single-threaded owner of your accounts — no handoffs, no silos
  • Drive internal alignment to make things happen for your customers
  • Take pride in being the voice of the customer within Spyne

Qualifications

  • 3–6 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management
  • Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.)
  • Proven track record of managing and growing customer accounts
  • Strong problem-solving and analytical mindset
  • Excellent communication and executive presence — comfortable talking to CXOs & GMs
  • Hunger to learn fast, move fast, and own outcomes end-to-end
  • Willingness to work US hours (7 PM–4 AM IST) with global clients

Required Skills

  • Strong problem-solving and analytical mindset
  • Excellent communication and executive presence
  • Hunger to learn fast and own outcomes

Preferred Skills

  • Experience in consulting or pre-sales
  • Background in SaaS success or account management
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