The posting
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Director, Success Manager
Locations: Singapore | Hybrid
Get To Know Us:
SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.
This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.
At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C, and thrive!
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Education: Paid further education opportunities for employees who are eligible
- Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
What You Will Get To Do:
- Own the overall strategic relationship with a highly complex and strategically important client, acting as a senior point of accountability within SS&C.
- Build highly trusted relationships with senior client stakeholders, including C-suite executives, business leaders, technology leaders and operational executives.
- Develop a deep understanding of the client's business strategy, investment operations, technology landscape, growth plans and evolving service requirements.
- Operate as a trusted adviser, moving beyond reactive service management to anticipate client needs, identify risks and help shape solutions before issues become escalations.
- Navigate complex stakeholder dynamics across both the client and SS&C, balancing differing priorities and perspectives while maintaining strong relationships.
- Demonstrate strong situational and interpersonal judgement, including the ability to read the room, recognize underlying concerns and adapt communication and influencing style to the audience.
- Establish a clear understanding of the client's organizational dynamics and decision-making processes, ensuring that engagement occurs at the appropriate level and at the right time.
- Lead senior governance, executive reviews and strategic planning discussions, ensuring conversations focus not only on current service performance but also on the client's future direction.
- Ensure SS&C's service levels, operational performance and client experience consistently meet or exceed expectations.
- Take ownership of significant client issues and escalations, orchestrating Product, Technology, Support, Professional Services, Operations and other internal teams to drive resolution.
- Translate complex technical or operational issues into clear business implications and executive-level communication.
- Partner across SS&C to ensure the client's global growth and changing requirements are understood, planned for and supported appropriately.
- Identify opportunities to expand the relationship by connecting client objectives with relevant SS&C capabilities and solutions.
- Maintain strong knowledge of the alternative investments industry, including hedge funds, private markets and other complex investment structures, together with the technology and operational infrastructure supporting them.
- Develop strategic account plans covering key stakeholders, client priorities, risks, growth initiatives, service improvement opportunities and relationship objectives.
- Act as a strong internal advocate for the client while balancing client expectations with SS&C's strategic, operational and commercial objectives.
- Travel periodically as required to maintain senior relationships and support the client's regional and global organization.
What You Will Bring:
- 10+ years of experience in senior client relationship management, client success, financial services, investment management, fintech or a comparable client-facing leadership role.
- Significant experience managing large, sophisticated and strategically important institutional clients.
- Demonstrated success developing trusted relationships with C-suite and senior executive stakeholders.
- Exceptional interpersonal and relationship-building capability, with a naturally engaging, credible and confident communication style.
- Strong executive presence and emotional intelligence, with the judgement to understand complex stakeholder dynamics and adjust approach appropriately.
- Demonstrated ability to operate successfully in politically complex client environments, build consensus and influence outcomes without always having direct authority.
- The ability to recognize both explicit and implicit client concerns, identify emerging relationship risks and intervene effectively.
- Strong commercial judgement and an understanding of how client relationships, service delivery, technology, retention and growth intersect.
- Strong understanding of alternative investment management, ideally including hedge funds, private equity/private markets, fund operations and the supporting technology landscape.
- Sufficient technical depth to engage credibly with senior technology and operational stakeholders and understand complex platforms, integrations, data flows and service dependencies.
- Ability to translate between business, operational and technical audiences, making complex issues understandable and actionable.
- Experience leading significant service incidents and executive escalations calmly and effectively.
- Comfortable operating in an environment characterized by rapid growth, organizational change, global stakeholders and competing priorities.
- Highly self-directed, commercially aware and comfortable making judgement calls with incomplete information.
- Bachelor's degree or equivalent relevant professional experience.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
