The posting
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Location: RSU Tower, Bangkok, Thailand
Company Overview
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries employs more than 27,000 people in offices in 35 countries across the globe.
In Australia, SS&C is predominately located in Melbourne and Sydney and has 600+ employees. Most of the Australian division are working on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C Managed Funds Administration (MFA) is the largest provider of Unit Registry services in Australia, providing Fund Manager, Custodians and end to end service offering.
Role Purpose:
This is a varied and high paced role with responsibility processing of new and additional applications, redemptions, transfers, switches, static data/adviser updates and providing reporting deliverables to key clients in high quality, timely and accurate manner.
Core Skills and Attributes:
- Excellent written and verbal communication
- Quality service orientation/continuous improvement
- Elevated level of accuracy and attention to detail
- Spread sheet and analytical skills.
- Planning and organising
- Strong business and analytical capabilities
- Strong reconciliation and problem-solving skills
- Customer service focus and a passion for service delivery
- Excellent critical thinking skills and demonstrated initiative.
- A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment.
- Demonstrated drive and commitment towards attaining the highest possible standards.
- Tenacity and resilience
- Ability to build strong relationships with internal stakeholders.
- Ability to work well under pressure, maintaining professionalism.
- Ability to work effectively and consultatively within a diverse team environment.
- Knowledge on the AML/KYC rules and requirements as per the AUSTRAC AML guidelines is an advantage.
Accountabilities:
- Managing and processing of timetabled workloads
- Meeting deliverables per SLA’s and agreed timetables.
- Assisting the Team Leaders and Head of Business Process Operations with projects and enhancements
- Collaborating effectively with the team and other internal/external stakeholders, including offshore operations team
Deliverables
- Delivery of client reporting accurately & within SLA requirements.
- Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Business Process Operations.
- Documenting User Guides
- Maintaining documentation such as procedures and checklists
- Provide high quality internal and external service.
- Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders.
- Consulting with Internal stakeholders to collect any additional information required to progress with investigations.
- Collaborate with other teams within operations team to deliver optimum outcomes.
- Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
- Assisting with Dealing / Registrar Team projects and client onboarding as required.
- Providing SME support to both onshore and offshore team with regards to operational and procedural queries.
- Support the regulatory requirements of the on- boarding of customers, ensuring that the required ID documents have been requested from new and existing customers.
Key Relationships
Internal teams: Dealing, Registry Management, Payment & Reconciliation, Client Services, Transitions, Change and Development teams.
External: Custodians, Fund Managers, Clients
Knowledge and experience
- Proficiency in English, both written and verbal, is required, to effectively communicate with team members, clients, and stakeholders.
- 5+ years Financial Services experience – knowledge of Funds Management, Custody preferable
- 3+ years Unit Registry experience specifically with On Boarding of investors an advantage
- Good working knowledge of the financial services investment industry
- Very good knowledge of Microsoft Office suite
- Work hour 9 am - 6 pm Australia time
Benefits:
- Hybrid and international work environment - 6 days in office per month.
- Office in the heart of Bangkok, opposite to Emsphere – easy access from both BTS and MRT.
- Flexible working hours.
- 15 days public holiday per year.
- Annual leave from 12 and up to 25 days.
- Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.
- Flexible Time Off (FTO) in additional to the leave types above.
- Group health insurance, optical claim, and annual health checkup.
- Provident fund up to 11% from employer and 15% from employee.
- Professional development support.
- Confidential employee assistance program for mental health and well-being support.
- Welfare Committee
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
