The posting
COMPANY OVERVIEW
STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational discipline to deliver critical digital infrastructure at scale.
Our clients include the largest hyperscale cloud platforms. We are building a regional platform defined by speed of delivery, power reliability, and long-term partnership — and we are assembling the team to lead that effort.
Summary Objective
Lead the commercial, contract management, supplier management, and operations procurement functions across APAC Critical Operations. Accountable for maximizing value from operational suppliers, strengthening strategic partnerships, managing commercial risk, and ensuring suppliers enable safe, reliable, and customer-focused service delivery across the region.
A core member of the APAC leadership team with shared accountability for customer experience, operational performance, resilience, and business outcomes.
Essential Functions
Commercial Management
• Commercial strategy for operational services and suppliers.
• Vendor commercial performance and value realization.
• Commercial governance and financial optimization.
• Supplier relationship management.
Contract Management
• Contract negotiation and execution.
• Contract lifecycle governance.
• Commercial risk management.
• Contract compliance and performance management.
• Supplier dispute and escalation management.
Operations Procurement
• Procurement of operational services and support contracts.
• Maintenance and facilities service sourcing.
• Operational supplier onboarding and governance.
• Procurement controls and compliance.
Supplier Management
• Strategic supplier partnerships.
• Supplier performance management and scorecards.
• Vendor governance forums.
• Supplier innovation and continuous improvement.
• Critical supplier resilience planning.
Contributes To
Customer Outcomes
• Customer satisfaction and trust.
• Achievement of service commitments.
• Resolution of customer-impacting supplier issues.
• Continuous improvement of service delivery.
Operational Performance
• Service reliability and availability.
• Operational efficiency.
• Incident reduction.
• Cost-effective service delivery.
Business Growth
• Scalable supplier ecosystem.
• Commercial value creation.
• Operational readiness for expansion.
• Strategic partnerships that support business objectives.
Key Interfaces and Ways of Working
Customer Success
Shared objective
Deliver exceptional customer outcomes through reliable services, strong supplier performance, and proactive issue resolution.
Customer Partnership model
Customer ownership is shared across the leadership team. Commercial, Operations, Engineering, Delivery, and Customer Success each play distinct but interdependent roles in delivering customer outcomes.
Primary accountability
Customer Success
• Customer relationships.
• Customer engagement and communications.
• Customer advocacy.
• Service review coordination.
Commercial, Contracts & Procurement
• Supplier performance supporting customer commitments.
• Commercial remediation and recovery where supplier performance impacts service.
• Supplier alignment to customer requirements.
Joint accountability
• Customer satisfaction.
• Major customer escalations.
• Service improvement initiatives.
• Customer retention and trust.
VP APAC Operations
Shared objective
Deliver safe, reliable, and efficient operations that consistently meet customer expectations.
Primary accountability
Operations
• Service delivery.
• Operational performance.
• Incident and event management.
• Workforce execution.
Commercial
• Supplier performance.
• Vendor governance.
• Commercial management of operational services.
• Supplier contract compliance.
Joint accountability
• Operational reliability.
• Service quality.
• Customer outcomes.
• Operational cost effectiveness.
Engineering & Design
Shared objective
Ensure operational services and suppliers support technical standards, long-term reliability, and customer commitments.
Primary accountability
Engineering & Design
• Engineering standards.
• Technical authority.
• Technology selection.
• Asset strategy.
Commercial
• Supplier commercial management.
• Contract structuring.
• Sourcing processes.
• Commercial governance.
Joint accountability
• Supplier capability assessment.
• Technology partner selection.
• Long-term vendor performance.
• Innovation and technology roadmaps.
Delivery
Shared objective
Ensure seamless transition of assets and capabilities into operations while maintaining customer commitments and operational readiness.
Primary accountability
Delivery
• Capital project execution.
• Construction supplier management.
• Project delivery performance.
• Asset handover.
Commercial
• Operational support contracts.
• Long-term service agreements.
• Vendor continuity post-handover.
• Operational supplier readiness.
Joint accountability
• Operational readiness.
• Smooth transition to operations.
• Customer confidence during expansion and transition activities.
Security, Risk & Resilience
Shared objective
Protect customers, operations, people, and assets through effective management of supplier and operational risks.
Primary accountability
Security, Risk & Resilience
• Risk frameworks.
• Business continuity standards.
• Security governance.
• Enterprise resilience.
Commercial
• Supplier compliance with risk requirements.
• Third-party commercial risk management.
• Contractual resilience obligations.
Joint accountability
• Third-party risk mitigation.
• Supplier resilience.
• Critical vendor continuity.
• Regulatory compliance.
Operational Systems
Shared objective
Enable operational excellence through reliable systems, data, automation, and high-performing technology partners.
Primary accountability
Operational Systems
• Systems strategy.
• Technology roadmap.
• Platform ownership.
• Operational data and automation.
Commercial
• Vendor agreements.
• Licensing and support contracts.
• Technology supplier governance.
• Commercial negotiations.
Joint accountability
• System availability.
• Technology partner performance.
• Digital transformation outcomes.
• Operational efficiency.
Shared Customer Commitment
The Commercial, Contracts & Operations Procurement function recognizes that customer success is a shared responsibility across all leadership functions. While each team has defined areas of accountability, every decision regarding suppliers, contracts, procurement, and commercial risk should be made with the objective of improving customer outcomes, operational excellence, and long-term business performance.
Other Duties
Duties, responsibilities and activities may change as the business grows and operational requirements evolve.
Equal Opportunity Employer
STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
