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Open nowFirst seen 3 days ago

Service Desk Specialist (Remote)

STAFFVIRTUAL21 open roles

Where
Cebu City, Cebu, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowService Desk Specialist (Remote)STAFFVIRTUAL · Cebu City, Cebu, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. STAFFVIRTUAL postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

STAFFVIRTUAL median: 1 days open

The posting

Job Title: Service Desk Specialist

About the Client: A U.S.-based organization that provides safety, regulatory compliance, training, and technology solutions to businesses in the agricultural industry.

Overview: We are looking for a Service Desk Specialist to serve as the first point of contact for product-related questions and support requests. This role will manage requests from initial intake through resolution or escalation, working closely with Product, Engineering, IT, and other teams to provide a consistent and responsive support experience.

Responsibilities:

  • Serve as the first point of contact for product-related questions and support requests
  • Monitor and manage requests through Jira Service Desk, Zoom, email, and other support channels
  • Gather relevant information, screenshots, examples, and user details to understand and document issues
  • Assess urgency, business impact, and the appropriate next steps for each request
  • Resolve routine requests through guidance, known solutions, and existing documentation
  • Escalate and coordinate complex or urgent issues with Product, Engineering, IT, or other teams
  • Track requests through resolution and follow up on stalled or pending issues
  • Keep customers and stakeholders informed throughout the support process
  • Document investigation steps, workarounds, decisions, and resolutions
  • Identify recurring issues and help improve support documentation, processes, and training
  • Participate in an assigned on-call schedule for urgent after-hours support

Qualifications:

  • 3 to 5 years of experience in customer support, product support, service desk operations, application support, or a similar role
  • Strong written and verbal communication skills
  • Strong organization, attention to detail, and follow-through
  • Ability to assess urgency and business impact and make sound decisions
  • Comfortable working with both technical and non-technical teams
  • Ability to manage multiple requests and changing priorities
  • Patient, professional, and customer-focused approach
  • Ability to remain calm and organized during urgent situations
  • Willingness to participate in an assigned on-call schedule
  • Experience with Jira, SaaS products, business software, or software development teams is a plus
  • Experience in agriculture, compliance, regulation, or training is an advantage

Schedule: Night Shift

Setup: Remote

Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits packageHMO Day 1 + FREE dependent coverage Allowances Attendance bonus Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

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