Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 94 days ago

Technical Service and Support Manager

standex83 open roles

Where
Summerville, SC, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Service and Support Managerstandex · Summerville, SC, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on standex's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 94 days ago

The posting

We are seeking a highly experienced Technical Service and Support Manager to lead our service operations for scientific cold storage systems and laboratory equipment. This role requires deep technical expertise combined with proven leadership in managing in-house service teams, third-party field service networks, parts operations, and warranty programs. The ideal candidate will be a technology-forward leader who has successfully deployed digital solutions and ERP integrations to enhance service delivery and customer experience.   What You'll Do

Provide strategic leadership and direction for all technical service and support operations, aligning with business objectives and customer needs Ensure exceptional service delivery, response times, and customer satisfaction across all service channels Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and drive service excellence Serve as executive escalation point for critical customer issues and complex technical problems Maintain deep technical expertise in scientific cold storage systems, ultra-low temperature freezers, laboratory refrigeration, and related scientific equipment Lead, develop, and mentor in-house field service engineers and technical support specialists Design organizational structure, staffing models, and territory coverage to optimize service delivery Foster a culture of technical excellence, customer focus, and continuous improvement Develop and manage relationships with authorized third-party service providers and field service agents to drive network capacity and coverage to support geographical expansion and customer growth Monitor partner performance through scorecards, audits, business reviews, and customer feedback mechanisms Oversee parts sales department operations including demand forecasting, planning, pricing, quoting, availability, and order fulfillment Establish parts distribution network and logistics to ensure rapid delivery Drive aftermarket parts revenue growth and margin improvement initiatives Design and implement comprehensive warranty program covering products and services including establishment of warranty policies, claim processes, and approval workflows Lead integration of warranty management system with existing ERP platform Develop analytics and reporting to track warranty costs, trends, and opportunities Use warranty data to identify product quality issues and drive design improvements Champion the use of technology and digital tools to enhance service operations and customer experience Utilize data analytics and business intelligence to drive decision-making and continuous improvement Develop and implement customer communication strategies and best practices across service touchpoints Develop and manage department budget including labor, parts inventory, warranty expense, and operating costs Provide regular business reporting and analytics to executive leadership Ensure all service operations comply with relevant regulations and industry standards for scientific equipment Manage regulatory compliance for servicing regulated laboratory and cold storage equipment

  What You’ll Bring

Bachelor's degree in Engineering, Life Sciences, or equivalent related technical field Minimum 10+ years of progressive experience in technical service management, with at least 8 years in scientific cold storage, laboratory equipment, or related scientific instrumentation Experience managing parts sales operations and inventory management Track record of successful global warranty program implementation and ERP system integration Strong technical knowledge of ultra-low temperature refrigeration, laboratory cold storage systems, and scientific equipment or similarly complex technologies Expertise in digital transformation, and technology deployment in service operations

  What We Value

Background in regulated industries (pharmaceutical, biotech, healthcare, research) Certifications in refrigeration, HVAC, or relevant technical areas Experience with Six Sigma or Lean certification Experience with service management platforms (Salesforce Service Cloud, ServiceNow, etc.) International or multi-regional service operations experience Strong business acumen with P&L and budget management experience Knowledge of FDA, GMP, ISO, and other regulatory requirements for scientific equipment

  Knowledge/Skills/Abilities

Scientific cold storage systems and ultra-low temperature technology Laboratory refrigeration and environmental control equipment Refrigeration systems, compressor technology, and temperature control IoT, remote monitoring, and predictive maintenance technologies ERP systems integration and data architecture CRM and service management software platforms Warranty management systems and analytics Parts inventory management and supply chain optimization Team building and talent development Change management and digital transformation Customer focus and relationship management Technology adoption and innovation

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against standex's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on standex's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    standex's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.