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Open nowPosted 4 hours ago

Sales Support ( Customer Care Representative ) - DACH

stanley-stella18 open roles

Where
Germany
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Your applicationOpen nowSales Support ( Customer Care Representative ) - DACHstanley-stella · Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on stanley-stella's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. stanley-stella postings stay open a median of 11 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 4 hours ago

stanley-stella median: 11 days open

The posting

Your purpose at Stanley/Stella

Als Sales Support sind Sie der zentrale Ansprechpartner für unsere DACH-Kunden. Sie stellen einen reibungslosen „Order-to-Cash“-Prozess sicher und bieten einen Premium-Kundenservice, der unseren Qualitäts- und Nachhaltigkeitsstandards entspricht. Ihre Mission besteht darin, unsere Kunden zu unterstützen, ihre Herausforderungen zu lösen und starke, langfristige Beziehungen aufzubauen.

Your role and impact

  • Verwalten Sie Kundenanfragen für die DACH-Region und bieten Sie proaktiven, lösungsorientierten Support.
  • Sorgen Sie für eine exzellente Servicebereitstellung entlang des gesamten Order-to-Cash-Prozesses, inklusive Follow-up mit Kunden und Koordination mit internen Teams.
  • Stellen Sie präzise Informationen zu Logistik, Produkten, kommerziellen Richtlinien sowie Geschäftsbedingungen bereit.
  • Bearbeiten und lösen Sie Beschwerden vollständig von A bis Z, in enger Zusammenarbeit mit Sales, Logistik und Finance.
  • Pflegen Sie genaue Aufzeichnungen zu Interaktionen, Feedback und ergriffenen Maßnahmen in unseren Systemen.
  • Tragen Sie zur kontinuierlichen Verbesserung bei, indem Sie Ideen einbringen, Projekte unterstützen und das gesamte Kundenerlebnis mitgestalten.
  • Agieren Sie als echte Partnerin bzw. echter Partner des Sales-Teams und gewährleisten Sie einen nahtlosen, kooperativen Customer Journey.

About you

  • Minimum 2 Jahre Erfahrung im Sales Support, Customer Care, Customer Service oder in einer ähnlichen funktion; erfahrung in der Textil- oder Modebranche ist ein Plus
  • Deutsch auf Muttersprachenniveau und sehr gute Englischkenntnisse; jede weitere Sprache ist von Vorteil
  • Exzellente Kommunikationsfähigkeiten in Wort und Schrift, mit der Fähigkeit, Vertrauen und Glaubwürdigkeit aufzubauen
  • Ausgeprägte Problemlösungskompetenz, kundenorientiert und belastbar in stressigen Situationen
  • Gute Kenntnisse von ERP/CRM-Systemen sowie sichere Anwendung der MS-Office-Tools
  • Ausgeprägter Teamgeist, organisatorische Fähigkeiten, Anpassungsfähigkeit und gutes Priorisierungsvermögen
  • Positive Einstellung, Resilienz und Leidenschaft für die Bereitstellung eines herausragenden Kundenerlebnisses
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    The review screen in CV Rocket: how each CV was read, round by round.

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