The posting
About the Role Our client is looking for a Digital Transformation Manager to lead the digitalisation and automation of its existing business processes.
In this role, you will identify operational inefficiencies, introduce practical technology solutions, and implement AI-powered automations to reduce manual work and improve productivity. You will work closely with management and different teams to understand their workflows, improve existing systems, and ensure new solutions are successfully adopted across the business.
This is a hands-on opportunity for someone who enjoys solving real business problems, implementing technology, and helping an established company modernise its operations. Experience in logistics or shipping is an advantage, but strong experience in process improvement, systems implementation, and automation is the priority.
Responsibilities
- Review existing business processes to identify inefficiencies, bottlenecks, and opportunities for digitalisation and automation
- Map and improve operational workflows, including shipment intake, packing, tracking, billing, shipping documentation, and customer service
- Identify, implement, and improve digital systems to reduce manual data entry, repetitive tasks, and operational errors
- Explore and implement AI-powered automation solutions for customer service and internal operations
- Review existing freight and operational systems, including the current freight system to identify opportunities for improvement and integration
- Work closely with management and relevant teams to understand operational challenges and develop practical technology solutions
- Lead the implementation of new systems, tools, and workflows from planning through rollout
- Train employees on new systems and processes, ensuring the team understands and adopts the solutions effectively
- Monitor the performance of implemented solutions and continuously improve workflows as business needs evolve
- Maintain data accuracy, process consistency, and reliable information flow across operational teams
Qualifications
- 3+ years in digital transformation, business process improvement, systems implementation, or a related field
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Operations Management, or a related field
- Previous experience in digital transformation, business process improvement, systems implementation, or workflow automation
- Demonstrated ability to identify inefficient processes and implement practical solutions
- Experience implementing digital tools, automation platforms, AI solutions, or system integrations
- Strong understanding of business operations and the ability to translate operational needs into technology solutions
- Strong analytical and problem-solving skills, with the ability to manage implementation projects from start to finish
- Good communication and stakeholder management skills, including the ability to train and support non-technical employees
- Strong attention to detail and a commitment to accuracy
- Ability to collaborate closely with different teams
Language Proficiency
- Native Thai
- Full Working Proficient English
Benefits
- Social Security Office (SSO) coverage
- Overtime compensation



