The posting
The Vice President (VP) is responsible for the overall leadership, strategy, financial performance, and balance sheet health of the Services business. This role owns full P&L and working capital accountability and leads all aspects of service business development, field operations, training & technical support, spare parts distribution, customer experience, safety, and workforce development. This will be onsite position in the St. Louis, MO office.
Strategic Leadership & Growth
- Set and execute the strategic vision for the Services business in alignment with corporate objectives
- Drive profitable growth through service contracts, preventative maintenance programs, aftermarket parts attachment, and new service offerings. May include organic and inorganic opportunities
- Lead expansion initiatives across geographies, capabilities, and service models
- Build scalable operating models that balance growth, margin, and capital efficiency
P&L, Balance Sheet & Working Capital Ownership
- Own full P&L responsibility, including revenue growth, margin expansion, cost control and productivity improvements
- Maintain direct accountability for balance sheet performance, with emphasis on working capital efficiency
- Establish and manage annual budgets, forecasts, and cash flow plans
Working Capital & Asset Management
- Drive disciplined management of Accounts Receivable (AR), including:
- DSO targets
- Billing accuracy, cycle times, and collections effectiveness
- Optimize Accounts Payable (AP) performance, balancing supplier terms, cash flow, and strategic vendor relationships
- Own inventory performance for spare parts warehouses and field service van stock, including:
- Inventory turns
- Obsolescence and excess inventory reduction
- Service-level tradeoffs between fill rates and capital efficiency
- Partner closely with central Finance and Supply Chain operations to improve cash conversion cycle and return on invested capital
Operations & Service Excellence
- Lead all service operations, including field service technicians, dispatch, technical support, and spare parts warehouses
- Ensure consistent, high-quality service delivery while controlling labor, parts, and logistics costs
- Drive continuous improvement in:
- First-time fix rates
- Technician productivity and utilization
- Parts availability and fulfillment accuracy
- Help design, implement and optimize service management, ERP, and inventory systems
Market Share, Customer Experience, & Brand Reputation
- Champion a customer-first culture focused on availability, responsiveness, and professionalism
- Lead the service organization post-sale with responsibility for performance impact, retention, and growth. Ensure service is a core value driver for the business.
- Strengthen relationships with key customers, OEM partners, and strategic accounts
- Add national and regional accounts to the business
- Evaluate develop and execute expansion into Mexico and other priority markets.
- Expand the business beyond inherited territories and develop new enterprise relationships.
- Monitor and improve customer satisfaction, NPS, contract renewal, and retention metrics
Talent & Culture
- Build and develop a high-performing leadership team across field operations, selling, and parts distribution
- Create a culture that embodies our core values of Teamwork, Respect, Integrity, and Commitment
- Foster a culture of accountability, safety, continuous improvement, and financial discipline
Safety, Compliance, & Risk Management
- Ensure compliance with safety, regulatory, and quality standards
- Promote a strong safety-first mindset across field and warehouse operations. Track recordables and corrective actions across the organization
- Manage operational and financial risk through disciplined processes and controls
Qualifications & Experience
Required
- 10+ years of leadership experience in field services, aftermarket services, or equipment service organizations
- Demonstrated P&L and working capital ownership
- Proven ownership of a $60M+ P&L. Prior General Manager or senior Business Development leadership experience.
- Experience negotiating and writing enterprise service contracts and purchasing agreements. Track record expanding business beyond inherited territory.
- Experience managing multi-location service operations and parts distribution
- Strong understanding of service and inventory KPIs, including AR, AP, DSO, inventory turns, and cash conversion cycle
- Strategic business development design and implementation experience
- Experience directly engaging company ownership
- Saint Louis, MO based residence
Preferred
- Experience in foodservice equipment, industrial equipment, or OEM service environments
- Background in private equity–backed or capital-disciplined growth organizations
- Experience integrating service operations with parts warehousing and logistics
- Bi-Lingual English and Spanish speaking
Leadership Competencies
- Strong business owner mindset with comfort managing both income statement and balance sheet
- Data-driven operator who balances service excellence with capital efficiency
- Collaborative leader who partners effectively with Finance, Supply Chain, and Sales
- Decisive, accountable, and execution-oriented, forward looking, strategic mindset
Success Measures
- Revenue growth and EBITDA performance
- Strategic planning and execution (that accelerate the prior note)
- Working capital improvement (DSO, inventory turns, cash conversion cycle)
- Spare parts warehouse performance and asset utilization
- Customer satisfaction, contract retention, and safety metrics
- Strength of leadership bench and employee engagement
