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Open nowPosted 34 hours agoWe saw it 65 min after it went up

Customer Success Representative

Stori Card9 open roles

Where
Mexico
Work mode
On site
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Your applicationOpen nowCustomer Success RepresentativeStori Card · Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Stori Card's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Stori Card postings stay open a median of 9 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 34 hours ago

Stori Card median: 9 days open

The posting

Job description

En Stori, creemos que cada interacción es una oportunidad para transformar la relación de las personas con sus finanzas. Somos una plataforma financiera digital nacida en México, con la misión de democratizar el acceso al crédito y ofrecer soluciones financieras a millones de personas.

Hoy buscamos Customer Success Representatives que quieran ir más allá de resolver solicitudes: personas apasionadas por el servicio, con habilidades de comunicación, empatía y capacidad para construir relaciones de confianza con nuestros clientes. Si te gusta escuchar, encontrar soluciones, generar experiencias extraordinarias y contribuir a la lealtad de los clientes, ¡queremos conocerte!

¿Qué harás en este rol?

  • Brindar experiencias extraordinarias: Atender llamadas y chats de clientes, resolviendo dudas relacionadas con cuentas, transacciones, pagos, tarjetas, beneficios y otros servicios.
  • Construir relaciones de confianza: Comprender las necesidades de cada cliente y ofrecer soluciones personalizadas, con una comunicación clara, empática y efectiva.
  • Generar valor en cada interacción: Identificar oportunidades para recomendar productos, beneficios y soluciones que mejoren la experiencia del cliente.
  • Fortalecer la lealtad: Atender solicitudes de cancelación, identificar sus causas y aplicar estrategias de retención y negociación para recuperar la confianza de nuestros clientes.
  • Cumplir objetivos de desempeño: Alcanzar indicadores de satisfacción, calidad, resolución en primer contacto, productividad y eficiencia.
  • Impulsar la mejora continua: Compartir insights y retroalimentación de los clientes para contribuir a mejorar nuestros procesos y servicios.
  • Trabajar en equipo: Colaborar con líderes y otros equipos para garantizar una experiencia consistente y de calidad.

¿Qué buscamos?

  • Bachillerato concluido. Licenciatura terminada o en curso (deseable).
  • Al menos 1 año de experiencia en atención a clientes vía telefónica, preferentemente en contact centers o ambientes BPO de alto volumen.
  • Experiencia en atención de llamadas inbound.
  • Experiencia trabajando con indicadores de calidad y satisfacción como CSAT, NPS, VOC o similares.
  • Habilidades de comunicación, escucha activa y empatía.
  • Capacidad para resolver problemas y manejar conversaciones difíciles.
  • Orientación al cliente, sentido de urgencia y enfoque en resultados.
  • Adaptabilidad, resiliencia y capacidad para trabajar en ambientes dinámicos.
  • Deseable experiencia utilizando CRM como Zendesk, Salesforce o plataformas similares.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Stori Card's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Stori Card's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Stori Card's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Before you press

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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