Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 39 days ago

Insight Lead (Customer Experience)

storiogroup8 open roles

Where
London, UK
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowInsight Lead (Customer Experience)storiogroup · London, UK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on storiogroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. storiogroup postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 39 days ago

storiogroup median: 1 days open

The posting

Make Your Mark as an Insight Lead (Customer Experience) at Storio group

About the role

As our Insight Lead, you sit at the critical intersection of manufacturing, customer care, and shipping. You will connect the dots across fragmented data sets to uncover operational trends, risks, and commercial opportunities across our supply chain. Reporting to our Head of Analytics in London, you will lead a small team analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer journey.

You will shape our operations strategy by bridging technical data analysis with practical business value. Through your work, you will guide our channel strategies, influence planning accuracy, and help us build a better experience for our customers every day.

How you embrace curiosity daily

  • Connect data from AI bots, human support interactions, factory metrics, and logistics milestones to uncover hidden commercial value.
  • Analyze support tickets, chat logs, and CSAT or NPS scores to find root causes of customer issues and share findings with team partners.
  • Evaluate contact per order metrics and present clear recommendations that drive self-service adoption and operational process improvements.
  • Build and maintain automated dashboards that deliver accurate, single-source-of-truth reporting for business stakeholders.
  • Investigate unified journey analytics and develop business cases for technical tools, AI implementations, and channel optimizations.
  • Partner with the Planning Lead to integrate objective data insights into care, shipping, and production forecasting.
  • Create a value-impact framework to triage competing operational requests and keep team resources focused on high-value goals.

How you make your mark

  • Positively influence Cost per Order by mapping supply chain efficiency opportunities directly to business value.
  • Quantify the financial difference between the cost of failure and the value of resolution to justify operational pivots.
  • Build a 6 to 18 month roadmap for proactive outreach moments that boost overall Customer Lifetime Value.
  • Develop an operational framework that feeds production line quality and lead time data directly into the customer experience ecosystem.
  • Coach a small team of analysts, building their technical skills and transforming reactive reporting into proactive value hunting.
  • Strengthen the link between operations data and core business outcomes like margin, revenue, and overall efficiency.

What you bring to the team

  • Significant experience in customer experience analytics, business intelligence, or customer insights.
  • Proven background in direct people management, with a track record of developing analyst talent.
  • Advanced technical skill in data analytics and data modeling across disparate platforms like Zendesk and Looker.
  • Hands-on experience or strong working interest in AI automation tools such as Claude and Hex.
  • Strong commercial acumen with an ability to translate complex data into clear operational language.
  • Demonstrated ability to prioritize high-value objectives and manage stakeholder expectations in fast-paced environments.

What sets you apart

  • Direct experience working within supply chain or manufacturing analytics environments.
  • Experience integrating production-line metrics into broader customer support and logistics ecosystems.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against storiogroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on storiogroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    storiogroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.