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Open nowFirst seen 4 days ago

Director, Account Management

Success Matcher210 open roles

Where
New York City, New York, United States
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Your applicationOpen nowDirector, Account ManagementSuccess Matcher · New York City, New York, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

About the Role

The company is seeking a high-performing Director, Account Management to step into a critical "player-coach" leadership role. This person will lead, mentor, and scale a team of 3–5 Account Managers while directly managing strategic enterprise accounts valued between $1M and $4M. You'll serve as an executive sponsor for key client relationships, drive Gross Retention Rate (GRR) and Net Retention Rate (NRR) targets, and refine commercial processes for a complex, highly technical product line.

Key Responsibilities

Leadership & Coaching — Mentor and manage a team of 3–5 Account Managers across onboarding, renewals, stakeholder mapping, and commercial escalations.

Account Strategy & Execution — Directly own a book of strategic enterprise accounts ($1M–$4M), serving as executive sponsor to ensure high retention and multi-divisional expansion.

Operational Standards — Establish standards for customer communications, account planning, and reporting to maintain quality and urgency across the book of business.

Technical & Commercial Alignment — Partner with scientific buyers and internal engineering teams to navigate complex implementation hurdles and translate technical capabilities into clear commercial value.

Quota Accountability — Drive GRR and NRR performance across the team while stepping in personally to unblock critical account risks.

What We're Looking For

  • 5–10 years in enterprise Account Management or Customer Success, with 2+ years of direct team management experience
  • Proven track record managing enterprise accounts at a technical/industrial software company (e.g., Palantir, C3.ai, Optimizely companies selling to buyers who make real-world products, not marketing/fintech SaaS)
  • Experience at a growth-stage company scaling an AM/CS function
  • Strong academic foundation comfortable with numeric/statistical concepts; a degree in a science, chemistry, biology, or other quantitative field is a plus
  • Demonstrated ownership of renewal/expansion strategy and GRR/NRR metrics
  • Experience managing complex enterprise implementations with multiple stakeholders
  • Executive presence able to credibly engage C-suite stakeholders at Fortune 500 customers
  • Based in or willing to relocate to NYC (hybrid, in-office)
  • Able to travel 20–30% for customer engagements
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