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Open nowFirst seen 3 days ago

Founding Account Manager

Success Matcher210 open roles

Where
New York, New York, United States
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Your applicationOpen nowFounding Account ManagerSuccess Matcher · New York, New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Success Matcher's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Our client is an AI-native Third-Party Administrator disrupting the $200B insurance claims industry. As the Founding Account Manager, you will report directly to the CEO. This is a high-impact, high-intensity role where you won't just follow a script—you will write the playbook.

What You'll Do

  • Quarterback the Relationship: Own the full customer lifecycle from initial onboarding to long-term renewal.
  • Drive Implementation: Lead customer onboarding, building project plans and driving timelines to ensure seamless go-lives.
  • Strategic Growth: Identify and close expansion opportunities (new programs, regions, or service lines) to maximize account value.
  • Cross-Functional Leadership: Coordinate with Operations, Claims, and Product teams to unblock technical issues and maintain client confidence.
  • Risk Mitigation: Monitor account health, manage SLAs, and lead de-escalation efforts during high-pressure situations.

Who You Are

  • 5+ years in Account Management or Customer Success, specifically managing insurance, fintech, healthcare, or HR systems.
  • A background in Insurance or InsurTech is highly preferred.
  • You thrive in "zero-to-one" environments and have experience building playbooks or CS motions from scratch.
  • Proven track record of securing renewals and driving upsells/expansions.
  • This role requires a high-energy, collaborative spirit. You must be based in (or willing to relocate to) NYC for a 5-day in-office schedule.

Why Join?

This is a rare chance to join a scaling venture at the founding level. You will influence the product roadmap, build the account management department, and share in the company's success through meaningful equity.

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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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  • Who got the interview, and who heard nothing

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