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Open nowPosted yesterday

Workplace Services Specialist

sulzer419 open roles

Where
Polanco
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Your applicationOpen nowWorkplace Services Specialistsulzer · Polanco

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. sulzer postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted yesterday

sulzer median: 13 days open

The posting

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft SharePoint and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a global enterprise, driving collaboration, communication, and endpoint management.

Main accountabilities and tasks

  • Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
  • Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
  • Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
  • Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
  • Enforce security, compliance, and data protection policies across all supported platforms.
  • Participate in change management, patching, and upgrade projects for M365 services.
  • Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
  • Continuously review and improve processes, driving automation, standardization, and operational excellence.
  • Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
  • Handle escalations related to audio, video, call quality, and meeting room reliability.
  • Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
  • Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

Requirements

  • 5+ years of overall IT experience, including strong hands-on experience supporting Microsoft 365 in an enterprise environment.

Strong hands-on depth in 2–3 of these areas

  • Microsoft 365 / Modern Workplace
  • Exchange Online / Exchange Hybrid
  • Microsoft Intune & SCCM /Endpoint management
  • Microsoft Teams, ideally including Teams Voice
  • Entra ID / Azure AD
  • SharePoint Online
  • PowerShell for administration and automation
  • Enterprise ITSM/ticketing experience.

What we offer you

We offer:

  • Benefits Over law
  • Saving found
  • Training
  • Christmas bonus over low
  • Development plan

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

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